Systems Support Officer

Folkestone Hythe; Folkestone; On-site; GBP 21,000 - 28,000; Part time

Benefits offered by this job

Flexible hybrid working

Generous annual leave + bank holidays

Flexi-time scheme

LGPS

Health & wellbeing initiatives

Subscriptions reimbursement

Salary sacrifice schemes

Corporate discounts

Free parking near offices

Job summary

Folkestone & Hythe District Council is seeking a System Support Officer on a part-time basis (21 hours per week, Monday–Friday). The role supports Revenues, Benefits, Housing and related services, ensuring systems run smoothly, securely and with minimal downtime.

You will monitor system jobs, interfaces and reconciliations, resolve issues, and work with internal teams and suppliers. Hybrid position with at least one day on-site weekly at the Civic Centre in Folkestone.

Qualifications

• Experience and knowledge of Revenues & Benefits legislation.
• Experience with NEC Revenues & Benefits systems and integrations.
• Experience with dealing with calls and responding to queries.
• Skills in query-writing and interpreting management information.

Responsibilities

• Manage and monitor system jobs, interfaces and reconciliations.
• Test and implement system upgrades and legislative changes.
• Produce reports and management information from system tools.
• Identify opportunities to improve processes and support digital transformation.

Skills

Revenues & Benefits knowledge

NEC Revenues & Benefits systems

Customer queries handling

Query writing & MI interpretation

Job description

Civic Centre, Castle Hill Avenue, Folkestone, Kent, CT20 2QY / Flexible

Contract: Permanent

Working Pattern: Flexible Hours/Part Time

Hours: 21 hours per week.

DBS Check: Yes

Closing Date: 15/07/2026 at 23:59

System Support Officer – Part‑Time (21 hours per week – to be worked Monday‑Friday)

As a System Support Officer, you will support the day‑to‑day operation of the council’s key business‑critical systems across Revenues, Benefits, Housing and related services. Working within the Digital Services team, you will ensure systems run smoothly, securely and efficiently, with minimal downtime.

You will manage and monitor system jobs, interfaces and reconciliations, resolve system issues, and work closely with internal teams and external software suppliers. The role includes testing and implementing system upgrades, legislative changes and new releases, often to tight deadlines, ensuring systems continue to meet service and statutory requirements.

You will also produce reports and management information using system reporting and query tools, and play an active role in identifying opportunities to improve processes, increase automation and support the council’s digital transformation objectives.

You will play a key role in deploying updates that affect major financial flows and support essential council functions.

Qualifications and Experience

• Experience and knowledge of Revenues & Benefits legislation.
• Experience with NEC Revenues & Benefits systems and integrations.
• Experience with dealing with calls and responding to queries.
• Skills in query‑writing and interpreting management information.

This is a hybrid position, requiring a minimum on‑site presence of one day per week at the Civic Centre offices in Folkestone.

Benefits

• Flexible, agile and hybrid working arrangements.
• Generous annual leave: up to 31 days + bank holidays, plus birthday leave and Christmas office closure.
• Flexi‑time scheme to support work‑life balance.
• Local Government Pension Scheme.
• Health & wellbeing initiatives, including an Employee Assistance Programme.
• Reimbursement of professional membership subscriptions.
• Salary sacrifice schemes: cycle to work and lease car options.
• Corporate discount schemes for shopping, entertainment, gym memberships, days out and more.
• Great location: centrally based, close to transport links and free office parking.

Our Values

We’re proud of our positive workplace culture built around four core values: Customer First, One Team, Thinking Ahead and Performance Counts.

We’re committed to equality, diversity and inclusion, and welcome applications from all backgrounds, including disabled applicants and the Armed Forces community.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications.

Interviews are due to be held on 28th / 29th July.

For an informal discussion about the role please contact Mark Mullender – Systems Support Team Leader: [e-mail]

How to apply

Please apply online via the link provided below. Please note that we do not accept CVs without a fully completed application form.