Business Partner - Systems

Stockton-on-tees Borough Council; Tees Valley; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Salary up to £40,777

27 days annual leave

LGPS pension

Employee benefits

Job summary

Stockton-on-Tees Borough Council is seeking a Business Partner to join the Systems team. You will help shape the system strategy and drive improvements across Children’s Services case management systems, while supporting adults and health services in a collaborative environment.

You will manage implementations, liaise with suppliers, and provide day-to-day 2nd/3rd line support. The role requires strong communication, data interpretation, and a customer‑focused approach within a dynamic local

Qualifications

• Has experience developing, supporting and maintaining case management and finance systems
• Understands the opportunities and challenges of digital technologies in a local authority context
• Communicates confidently with a wide range of stakeholders
• Can interpret data and insights to inform decision‑making
• Brings creativity, problem‑solving and a strong customer focus
• Thrives in a dynamic, collaborative environment
• Experience with System C's Liquid Logic Children's and Controcc Children's systems is desirable, but not essential.

Responsibilities

• Contribute towards the overall system strategy.
• Represent the service in operational transformation and strategy groups.
• Manage System implementation, changes and enhancements to support service improvement.
• Day to day system maintenance and support including 2nd and 3rd line helpdesk and problem resolution.
• Liaison with system software suppliers and the co-ordination and negotiation of contracts.

Skills

Systems experience

Stakeholder comms

Data interpretation

Problem solving

Team collaboration

Tools

System C Liquid Logic

Controcc Children's

Job description

Are you passionate about systems and digital innovation, with a focus on improving services and driving positive change?

Do you have the skills to support transformation and enhance systems services?

Can you use technology to improve processes and deliver a better user experience?

If so, we have a fantastic opportunity for a Business Partner to join our Systems team here at Stockton-on-Tees Borough Council. The Systems team delivers comprehensive system development and support to both the Adults, Health & Wellbeing and Children's Services Directorates. You will be joining a dynamic team dedicated to the support and development of the Children's Services case management systems.

What you’ll do:

• Contribute towards the overall system strategy.
• Represent the service in operational transformation and strategy groups.
• Manage System implementation, changes and enhancements to support service improvement.
• Day to day system maintenance and support including 2nd and 3rd line helpdesk and problem resolution.
• Liaison with system software suppliers and the co-ordination and negotiation of contracts.
• Management of system replacement projects., As this is a fixed-term post, secondment opportunities will be considered for internal employees. Please obtain prior approval from your current line manager before completing the application.

We expect to hold interviews on 22 September 2026. If you are shortlisted, you will be notified via North East Jobs. Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Requirements:

• Has experience developing, supporting and maintaining case management and finance systems
• Understands the opportunities and challenges of digital technologies in a local authority context.
• Communicates confidently with a wide range of stakeholders.
• Can interpret data and insights to inform decision‑making.
• Brings creativity, problem‑solving and a strong customer focus.
• Thrives in a dynamic, collaborative environment.
• Experience with System C's Liquid Logic Children's and Controcc Children's systems is desirable, but not essential.

At Stockton-on-Tees Borough Council, we know that great people deliver great services. That’s why we are committed to creating a workplace where employees are trusted, valued and supported. In return, we offer an attractive benefits package designed to support your career, wellbeing and work‑life balance, including:

Benefits:

• A competitive salary of up to £40,777
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council's statutory employment checks. Employment cannot commence or continue unless this has been verified.

Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.

Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.