Digital Applications Officer

CBT Clinics Ltd; St Albans; Hybrid; GBP 39,000 - 43,000; Full time

Benefits offered by this job

Hybrid work options

Local Government Pension Scheme

Reimbursement of professional fees

Development and training

Job summary

CBT Clinics Ltd in St Albans is hiring a systems support specialist to provide first and second-line support for Uniform (IDOX) and related applications, ensuring resilience and alignment with service improvements.

You will work closely with Planning and other service areas to plan upgrades, maintain systems, and deliver solutions that improve customer delivery, housing, revenues, and performance. The role is permanent, full-time with hybrid working and a salary of £38,949 to £42,500 plus LGPS.

Qualifications

• Excellent communication and planning skills are required.
• Ability to plan and coordinate system upgrades and maintenance.
• Join a busy Digital Application team delivering technical support for critical applications.

Responsibilities

• Provide first and second-line support for designated systems and applications.
• Develop knowledge across multiple applications and support service improvements.
• Work with Planning and other service areas to resolve issues and deliver solutions.

Skills

System support

Communication skills

Planning upgrades

Tools

Uniform (IDOX)

IDMT

DMS

Gazetteer

Public and Consultee Access

TLC

Enterprise

Job description

£38,949 to £42,500 inclusive annual salary +Local Government Pension Scheme

Permanent, full-time (37 hours)

Flexible working options (including hybrid)

Job Ref: P2408

About the role

You will provide first and second-line support for designated systems while developing knowledge across multiple applications, providing resilience within the team whilst supporting the wider business improvement initiatives.

A key focus of the role will be supporting the Planning service, ensuring business requirements are met through the effective administration, maintenance, and development of Uniform (IDOX) and associated applications, including IDMT, DMS, Gazetteer, Public and Consultee Access, TLC, and Enterprise. You will work closely with service areas to resolve issues, implement system improvements, and deliver solutions that enhance service delivery.

About you

The successful candidate will require excellent communication and planning skills. With the ability to plan and coordinate system upgrades, maintenance, and lead system projects, ensuring minimal disruption to services and clear communication with stakeholders.

We are looking for a highly motivated and forward-thinking person to join our Digital Application team. You will be joining a fast moving, busy department who provides dedicated technical support for a range of business-critical applications including Housing, Revenues, Benefits, Planning, NEC Assure and Customer Delivery.

Join us to make a positive impact in our community by putting sustainability at the heart of everything we do, while living our values of trust, care, collaboration, confidence and customer focus.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it isa great place to live and work .

In addition to working within a great team and a comprehensive salary you will have access to:

• 28.5days basic annual leave (increasing with service) + bank holidays.

Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timers

• Flexible working options
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident
  We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Safeguarding
  This post is subject to a Basic Disclosure Check.
• English Fluency
  The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

Closing date for applications: 28 August 2026

Interviews are scheduled for w/c: 7 September 2026

Contract type

Permanent

£38,949 to £42,500 inclusive annual salary + Local Government Pension Scheme