Digital and Systems Support Officer

Leicester City Council; Leicester; Hybrid; GBP 16,000 - 17,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Flexible working

Discounts on city buses and trains

Job summary

Leicester City Council is seeking IT systems support staff for the Social Care & Education division to help frontline staff across multiple sites and home-based workers. You’ll deliver support for Liquidlogic, ContrOCC and related systems while assisting digital transformation initiatives and maintaining documentation for business partners and IT teams.

You’ll join a small, dedicated team, work in an agile environment, and may travel across the city to meetings with external partners.

Qualifications

• End user administration and ensuring smooth operation of frontline systems.
• Experience with client applications, implementation and ongoing support.
• Device and solution configuration, testing, deployment, upgrades and installation.
• Maintaining system security and data quality, including confidential information.
• Logical problem solving and fault resolution with a proactive mindset.
• Liaison with technical support teams and suppliers to resolve issues.

Responsibilities

• Provide frontline SCE system support across sites and home workers.
• Resolve queries for Liquidlogic, ContrOCC and related systems.
• Assist with delivery of digital transformation projects and improvements.
• Maintain project and system documentation for business, partners and IT teams.
• Support testing and rollout of enhancements to ICT systems.
• Work in an agile environment and travel to meetings as required.

Skills

End User administration

Client applications

Device configuration

Security and data integrity

Problem solving

Liaison with support teams

Job description

Reference: REQ7511

Description: Full Time / 37 Hours Per Week / Permanent Part Time / 18.5 Hours Per Week / Permanent Part Time / 18.5 Hours Per Week / Fixed Term until March 2029 Play a key role in supporting IT business systems for the Social Care and Education Division. We provide crucial IT business systems support to staff across multiple sites throughout Leicester City area as well as home-based workers too. We support front line workers with system support, guidance, including creation and maintenance of appropriate support documentation. With significant projects in the pipeline making this a very exciting time and opportunity to join the service. There is full time and part time positions available on permanent and fixed term contracts. The core working hours are Monday to Thursday 8.30am-5.00pm and 8.30am-4.30pm on a Friday.

What You’ll Be Doing: You’ll be dedicated to support frontline Social Care & Education (SCE) department staff and so will need to resolve queries for many SCE systems, especially Liquidlogic, ContrOCC and other associated systems. You will support the delivery of digital transformation projects and identify opportunities for improvement. You’ll maintain projects and system documentation and materials which will be used by the business, partners, suppliers, and other IT teams. In addition, you’ll support the management and maintenance of the Council's varied ICT systems, test enhancements and new functionalities for those systems. Working within a small, dedicated team, you’ll work with other support services for SCE as well as internal and external IT teams to resolve a variety of issues in a timely and accurate manner. You’ll be expected to work in an agile manner and may be required to travel across the city to attend meetings with external partners, and colleagues from various services and departments. Your base will generally be at a centrally located council building in the city centre, with limited flexibility to work from home.

What You’ll Need

• End User administration.
• Client applications and solution implementation and support.
• Device and solution configuration, testing deployment, upgrades, patches and installation.
• Maintaining system security, integrity and the quality of data which may be highly confidential.
• Logical approach to problem/fault resolution.
• Liaison with technical support teams and suppliers.

A logical thinker you’ll be able to problem solve in a creative and proactive manner. You’ll have a positive attitude to flexible working and show resilience when working in a fast-changing operational support environment. Using excellent customer service skills will allow you to easily converse with all areas of the business and business support teams and translate their requirements into the technical solutions. In addition, you’ll have a good understanding of GDPR and sound appreciation of the need for effective information and systems security and can demonstrate excellent IT skills, including Microsoft Office.

What We Can Offer You: As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator.

Join Us

We’re committed to recruiting a diverse and highly talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease; make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible. Interviews will take place week commencing 14th September 2026.

Region: Central

Location: Hybrid working - Home and Leicester City Offices

Salary: *GBP*16,030 - *GBP*17,217 Per Year

Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*23,476

Contractual hours: 18.5

Basis: Part time,

Full Time / 37 Hours Per Week / Permanent

Part Time / 18.5 Hours Per Week / Permanent

Part Time / 18.5 Hours Per Week / Fixed Term until March 2029