Systems Support Officer

BASILDON BOROUGH COUNCIL; Basildon; On-site; GBP 26,000 - 34,000; Full time

Job summary

Basildon Borough Council is seeking a Systems Support Officer to help maintain and develop specialist regulatory systems, supporting service delivery through system administration, data management, financial processing and performance reporting.

You will produce management information, reports and statistics for service managers, and manage web content, registers and online information while assisting with fee collection and financial processes. A strong admin background and GCSEs are required.

Qualifications

• Experience operating and supporting IT systems and databases.
• Experience producing management information, reports and data analysis.
• Strong administrative, organisational and time management skills.
• Experience working effectively with colleagues, customers and stakeholders at all levels.
• Experience using Microsoft Office, web software and database systems.
• GCSEs (or equivalent) including English and Maths.

Responsibilities

• Maintain and develop the specialist systems underpinning regulatory functions.
• Support service delivery through system administration, data management, financial processing and performance reporting.
• Produce performance reports and information for service managers.
• Manage and update service webpages and online information.
• Support fee collection, purchase orders and financial administration processes.

Skills

IT systems & databases

management information

administrative skills

stakeholder engagement

MS Office proficiency

Education

GCSE English & Maths

Tools

Microsoft Office

Database systems

Web software

Job description

As a Systems Support Officer, you will help maintain and develop the specialist systems that underpin key regulatory functions. Working closely with operational teams and managers, you will support service delivery through effective system administration, data management, financial processing and performance reporting., Maintaining and developing data management systems, including Flare and other specialist databases.

Supporting the implementation of new systems, procedures and digital improvements.

Producing performance reports, statistics and information for service managers.

Managing and updating service webpages, online information and registers.

Supporting fee collection, purchase orders and financial administration processes.

Researching and reporting on internal and external data requests., We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

Applicants with a hearing or speech impairment can contact us using the Text Relay Service. Dial 18001 followed by the full telephone number as above. Calls are charged at your telecommunications provider's standard rate.

We're seeking a motivated individual who can combine strong administration skills with technical knowledge and a commitment to excellent customer service.

Ideally, you will have:

• Experience operating and supporting IT systems and databases.
• Experience producing management information, reports and data analysis.
• Strong administrative, organisational and time management skills with the ability to manage competing priorities.
• Experience working effectively with colleagues, customers and stakeholders at all levels.
• Experience using Microsoft Office, web software and database systems.
• GCSEs (or equivalent experience) including English and Maths.

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high-quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high-quality public services.

Basildon Council is currently preparing for Local Government Reorganisation (LGR), which will change how councils operate across the area in the coming years. While this transition is underway, the Council continues to deliver essential services and remains committed to recruiting talented people who can help shape the future of local government.

Help Shape the Digital Delivery of Essential Council Services

Are you an organised, technically minded professional with a passion for systems, data management and customer service? Do you enjoy improving processes and enabling colleagues to be as efficient as possible?

Basildon Borough Council is looking for a Systems Support Officer to join our Environmental Health team, providing vital systems and administrative support across a diverse range of regulatory functions including food safety, housing standards and environmental protection., Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its' commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.