Service Support Officer

Allscreens Nationwide Ltd; Penmorfa; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

hybrid working

competitive annual leave allowance

generous pension contribution scheme

Job summary

Ceredigion County Council is advertising a full-time Service Support Officer within the Corporate Service Support Team. The role provides administrative support across the council, with a focus on asset management and property records.

You will handle emails, calls, meetings, minute taking, and input data in Asset Manager and Civica systems; experience in local authorities and attention to detail are essential; hybrid working and DBS check apply.

Qualifications

• Minimum of 3 years’ experience in an administrative/local authority setting.
• Minimum of 5 GCSE or equivalent.
• Good computer literacy and attention to detail.

Responsibilities

• Oversee email accounts and respond to telephone calls.
• Handle incoming and outgoing correspondence and set up meetings.
• Take minutes and manage administrative duties relating to council property.
• Input, update and extract data from IT systems (Asset Manager, Civica).
• Collate financial information and maintain electronic records.

Skills

Administrative experience

Computer literacy

Communication skills

Enthusiastic attitude

Education

GCSE or equivalent

Tools

Asset Manager

Civica Financials

Civica Purchasing

Job description

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

A full-time opportunity has arisen within the Corporate Service Support Team for a full time permanent Service Support Officer. Corporate Service Support provides administrative support to all areas of the Council, but this role will primarily provide support to the Asset Management and Development service, within the Growth and Enterprise Unit of the County Council, around the use of council owned land and buildings.

About the role:

The Service Support Officer will be expected to undertake a variety of administration duties associated with a busy office environment, including overseeing email accounts; responding to telephone calls; handling incoming and outgoing correspondence; setting up meetings; minute taking and dealing with administrative duties relating to council owned land and properties. The postholder will also be required to input, update and extract information from IT systems (specifically Asset Manager, Civica Financials and Civica Purchasing); collate data including financial information; maintain electronic database records and where appropriate website-based records.

About the Candidate:

We are looking for an enthusiastic and motivated individual with a minimum of 3 years’ experience working within an administrative/local authority setting with a minimum of 5 GCSE or equivalent. The opportunity would suit someone who is methodical, has good attention to detail, a high level of computer literacy, good communication skills and an enthusiastic and positive approach to work. A background in property would be a distinct advantage.

The nature of Corporate Service Support means that the candidate will need to be flexible and there may be a requirement to support other teams, depending on the need. The post is subject to hybrid working and there will be a requirement to attend Council offices to meet the demands of the role.

Our offer to you:

We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.

In exchange for your skills and commitment, we will offer you a range of employee benefits, including hybrid working, competitive annual leave allowance and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found here https://careers.ceredigion.gov.uk/lifeceredigion/what-we-offer/.

• hybrid working
• competitive annual leave allowance
• generous pension contribution scheme

Job Description and Person Specification https://hreforms.ceredigion.gov.uk/ufs/jdps/REQ106843.pdf

Team Ceredigion Information Pack https://pack.careers.ceredigion.gov.uk/

For further information please contact Keith Dale - [e-mail]

Note: We reserve the right to extend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment,certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

For more details regarding this vacancy, please refer to the full job description on the Ceredigion County Council careers website.