Systems Support Manager

Network Rail Limited; Stockport; On-site; GBP 35,000 - 41,000; Full time

Job summary

An established industry player is seeking a dedicated individual to lead system and database management processes. This role involves coordinating updates, ensuring data quality, and providing analytical support to enhance maintenance delivery. With a focus on safety and efficiency, you will play a crucial role in managing critical data systems that underpin the railway infrastructure. Join a forward-thinking organization that values diversity and inclusion, and be part of a team that is committed to delivering reliable services for millions of passengers. If you are passionate about making a difference in a dynamic environment, this opportunity is perfect for you.

Benefits

28 days annual leave

Discounted online shopping

Childcare vouchers

Healthcare offers

Cycle to work scheme

Subsidies on rail season tickets

Contributory pension schemes

Paid reserve leave for Armed Forces community

Qualifications

• Good knowledge of maintenance systems and databases is essential.
• Strong analytical and communication skills are required.

Responsibilities

• Manage and validate the upgrade and maintenance of systems and databases.
• Ensure data quality meets corporate requirements and support business plans.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Tools

Maintenance Systems

Active Risk Manager Database

Job description

Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. Our vision is to put passengers first. We exist to get people and goods where they need to be, on time, every time and support our country’s economic prosperity. We are truly ambitious to deliver a safe, resilient and reliable service for our passengers, freight users and stakeholders.

For us, ‘Diversity' means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

North West route runs from Cheshire in the south to Merseyside, Greater Manchester, Lancashire, and Cumbria in the North, with the two Northern Powerhouse cities of Liverpool and Manchester on the route, as well as the tourist destinations of Blackpool and the Lake District.

Major stations across the route include Crewe, Liverpool Lime Street, Manchester Victoria and Manchester Piccadilly.

The North West route is part of the North West and Central region.

We’re a very busy region, with 1.3 million passengers travelling on our rails every weekday, and 700,000 tonnes of freight moved a week. With 571 stations in the North West & Central region, we make up a quarter of Britain’s railway system.

Brief Description

What will you be doing?

Lead and direct system and database management processes within the delivery unit. Provide direction and support on the use of the systems and databases and all aspects of asset data management to provide accurate and current data quality and systems management.

About the role (External)

Every day will be different, but you can expect to be involved in the following activities:

1. Manage, coordinate and validate the upgrade, update, maintenance and utilisation of all systems and databases within the delivery unit.
2. Provide direction and support including briefings on the use of systems and databases within the delivery unit.
3. Manage the collation of information from the delivery unit team and third parties such that systems and databases are updated to provide accurate information at all times.
4. Manage data quality within systems and databases to meet corporate requirements.
5. Manage the integrated risk management process. Maintain and update the Active Risk Manager Database.
6. Resolve issues that adversely affect the effective performance of systems and databases.
7. Monitor, audit and report on the accuracy, receipt and updating of data.
8. Provide information to support delivery of business plans and improvement initiatives and project works.
9. Provide analysis and management reports as required to support maintenance delivery. Make recommendations where management action is required.
10. Accurately update systems, databases and records as required including the Hazard Directory.

In order to be successful in this role, we would like you to have/to be:

• Good knowledge of maintenance systems and databases
• Good analytical skills
• Good interpersonal, communication and organisation skills

We would also like but it isn’t crucial to have/to be:

• Knowledge of maintenance delivery processes and techniques
• Knowledge of coaching techniques

How to apply (External)

We are a Disability Confident Leader and want to make the most of the skills and talents disabled people bring to the workplace - skills and talents we need in our business.

Salary and benefits:

• Salary: Starting at £35,582 and raising to £40,830
• Pro-rata annual leave entitlement (28 days)
• My benefits – our discounted online shopping site
• A range of discounted offers including childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits
• Subsidies of up to 75% on rail and underground season tickets
• A choice of contributory pension schemes
• 2 weeks paid reserve leave for our Armed Forces community

Want to find out about what fantastic benefits we offer? Find out here.

Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.

Closing date: 23 January 2025. Late applications will not be accepted.

Click ‘apply now’ to apply.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.

We will endeavour to offer a diverse interview panel wherever possible.