Systems Support Engineer - Industrial IT & RTLS

Ubisense; Cambridge; On-site; GBP 35,000 - 52,000; Full time

Job summary

Ubisense Limited is seeking a Support Analyst to deliver frontline technical support, incident management, and proactive system monitoring for its real-time location and smart factory solutions. You will work with customers across Europe and the US, providing remote diagnostics and software maintenance coordination.

Strong IT support background and German language proficiency are required. The role is office-based with on-call rotation and occasional on-site visits, aligning with customer

Qualifications

• Strong background in IT support, enterprise systems, or industrial automation.
• Experience analysing logs, system traces, and structured datasets.
• Proficient/Native German Speaker.

Responsibilities

• Provide front-line technical support and incident management for Ubisense installations.
• Liaise with customers in Europe and the US to diagnose and resolve issues.
• Maintain system monitoring, perform remote diagnostics, and support software updates.

Skills

IT support

Enterprise systems

Industrial automation

Windows/Linux

Log analysis

German language

Tools

SQL

Job description

Ubisense Limited is seeking a Support Analyst to deliver frontline technical support, incident management, and proactive system monitoring for its real-time location and smart factory solutions. You will work with customers across Europe and the US, providing remote diagnostics and software maintenance coordination.

Strong IT support background and German language proficiency are required. The role is office-based with on-call rotation and occasional on-site visits, aligning with customer