Technical Support Engineer - Industrial PLC Systems

Facultatieve Technologies; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

24 days’ annual leave + bank holidays

Pension with company contributions up 

Life assurance at 6x salary

Wellbeing support

Job summary

Facultatieve Technologies is seeking a Technical Support Engineer for its Leeds operation. The role focuses on diagnosing, fault-finding, and repairing equipment while ensuring safe, reliable operation and high levels of customer service.

You will work with field engineers, support PLC-controlled systems, log cases in JITBIT/NetSuite, and contribute to continuous improvement and product reliability.

Qualifications

• Electrical Engineering qualification to a minimum of NVQ Level 3 Advanced Apprenticeship (or equivalent).
• Proven experience working within a technical, electrical, or industrial manufacturing environment.
• Experience supporting PLC-controlled equipment and industrial control systems.
• Full, clean UK driving licence.
• Mechanical engineering knowledge or experience.
• Experience working within the cremation, incineration, or thermal processing industry.
• Experience with gas and/or oil-fired burner systems.
• Familiarity with Mitsubishi PLCs (Q Series, FX Series) and GX Developer/GX Works software.
• Working knowledge of SCADA systems.
• Understanding of ISO 9001 Quality Management Systems and associated procedures.

Responsibilities

• Take ownership of customer issues from initial report through to resolution, ensuring timely updates and effective communication throughout.
• Research, diagnose, troubleshoot, and identify effective solutions to resolve technical and system issues.
• Follow established procedures to elevate unresolved or complex issues to the appropriate internal teams.
• Accurately log, update, and maintain records of customer and employee queries using JITBIT and NetSuite.
• Work closely with field engineers to provide technical support and assist with the investigation and resolution of on-site issues.
• Ask targeted questions to quickly identify the root cause of customer issues.
• Provide remote technical support via telephone, email, or other communication channels, guiding customers through diagnostic and fault-finding procedures where appropriate.
• Prioritise and manage multiple technical support cases simultaneously, ensuring customer expectations and business priorities are met.
• Develop and maintain technical documentation, including procedures, manuals, technical notes, and knowledge base articles.
• Configure, program and test PCs for contract and spares department requirements, ensuring correct system setup and adherence to delivery schedules and deadlines.
• Work collaboratively with management and colleagues to identify, implement, and drive continuous improvement initiatives that enhance product reliability, customer satisfaction, and operational efficiency.
• Build and maintain effective working relationships with customers, engineers, suppliers, subcontractors, and internal departments.
• Liaise with suppliers and third parties during the investigation and resolution of technical issues.
• Ensure all work is carried out in accordance with company policies, safety procedures, quality standards, and relevant legislation.
• Support the continuous improvement of product reliability by identifying recurring issues and contributing to root cause analysis and corrective actions.
• Provide technical feedback to Engineering and Product Development teams to support product improvements, reliability and future design enhancements.

Skills

Electrical engineering

PLC experience

Driving licence

Mechanical knowledge

Education

NVQ Level 3 Advanced Apprenticeship

Tools

GX Developer

GX Works

Mitsubishi PLCs

SCADA

Job description

Facultatieve Technologies is seeking a Technical Support Engineer for its Leeds operation. The role focuses on diagnosing, fault-finding, and repairing equipment while ensuring safe, reliable operation and high levels of customer service.

You will work with field engineers, support PLC-controlled systems, log cases in JITBIT/NetSuite, and contribute to continuous improvement and product reliability.