German-Speaking System Support Engineer for Industrial RTLS

Ubisense Group; United Kingdom; Sur place; GBP 36 000 - 52 000; Plein temps

Résumé du poste

Ubisense Group is seeking a Support Analyst to ensure continuity, stability, and quality of service for customer installations of Ubisense RTLS. You will perform front‑line technical support, incident management, software maintenance coordination, and proactive system monitoring for real‑time location and smart factory systems at major customers.

The role requires becoming an expert in Ubisense solutions, logging analysis, remote access, and creating reproducible issue reports for higher-level

Qualifications

• Experience in IT support or production-critical environments.
• Familiarity with Windows/Linux server environments and network components.
• Ability to analyse logs, traces and structured data.
• Understanding of ITIL practices and incident management is a plus.

Responsabilités

• Provide front-line technical support for Ubisense RTLS deployments.
• Participate in on-call rota to support Europe and the US.
• Plan, setup and maintain customer instances on premise and in the cloud.
• Log, diagnose and report incidents with detailed issue reports.
• Maintain operational documentation and SLA adherence.

Connaissances

IT support

Enterprise systems

Industrial automation

Windows/Linux

Logs analysis

SQL

Diagnostics

Distributed systems

Remote access tools

Outils

Log analysis tools

Remote access tools

Ticketing systems

Description du poste

Ubisense Group is seeking a Support Analyst to ensure continuity, stability, and quality of service for customer installations of Ubisense RTLS. You will perform front‑line technical support, incident management, software maintenance coordination, and proactive system monitoring for real‑time location and smart factory systems at major customers.

The role requires becoming an expert in Ubisense solutions, logging analysis, remote access, and creating reproducible issue reports for higher-level