Systems & Resource Manager

Ciwmjobs; Lisburn; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

Lisburn & Castlereagh City Council is seeking a Systems & Resource Manager to join its Sports Services Unit. Based at Lagan Valley LeisurePlex, you will drive quality assurance, procurement processes, and business improvement initiatives to enhance service delivery and income generation.

You will lead the QA team, oversee IT systems, and develop strategies across facilities, ensuring GDPR compliance and efficient operations. A degree and 3+ years’ leadership experience are required.

Qualifications

• A Degree or equivalent.
• Minimum 3 years' experience managing a business or administrative function.
• At least 3 years' experience in developing operational business plans.
• Experience using ICT to support service delivery and income generation.
• Experience implementing and monitoring financial procedures and external quality models.

Responsibilities

• Lead the Quality Assurance Team and support external quality schemes (Investors In People, Customer Service Excellence).
• Coordinate procurement across Sports Services and prepare tender documentation.
• Monitor procurement records and contract end dates.
• Undertake regular efficiency reviews and identify opportunities to improve service delivery.
• Support Area Managers in reviewing services and exploring alternative delivery methods.
• Develop and implement business improvement plans across the Unit.
• Manage Leisure Management software to ensure effective use.
• Develop the Vitality Household Programme as a revenue and participation driver.
• Collaborate with Council teams and external providers to maximise ICT's income generation and customer service.

Skills

Leadership

Performance Management

Communication

Customer Focus

Continuous Improvement

Education

A Degree or equivalent

Tools

Leisure Management software

ICT tools

Job description

Systems & Resource Manager

Lisburn & Castlereagh City Council

£20.66 per hour
Hours: 37 hours per week
Working Pattern: 4 days in the office, 1 day working from home where operationally feasible

Are you an experienced business, systems or administration professional who enjoys improving processes, driving efficiency and helping organisations deliver outstanding services?

Prime Recruitment Services are delighted to be recruiting for a Systems & Resource Manager on behalf of Lisburn & Castlereagh City Council.

Based at Lagan Valley LeisurePlex, this is an exciting opportunity to join the Sports Services Unit Management Team and take responsibility for quality assurance, procurement, business improvement, systems, income generation and operational efficiency.

The Role

As Systems & Resource Manager, you will play a key role in ensuring Sports Services operates efficiently, consistently and to a high standard.

Your responsibilities will include:

• Leading the Quality Assurance Team and supporting external quality schemes, including Investors In People and Customer Service Excellence.
• Leading and coordinating procurement across Sports Services, including advising managers and preparing tender documentation where required.
• Monitoring procurement records and contract end dates.
• Undertaking regular efficiency reviews and identifying opportunities to improve service delivery.
• Supporting Area Managers in reviewing services and exploring alternative methods of delivery.
• Developing and implementing business improvement action plans across the Unit.
• Managing and maintaining Leisure Management software to ensure it is used effectively.
• Developing the Vitality Household Programme as a key income and participation driver.
• Working with Council teams and external providers to maximise the potential of ICT for income generation, financial monitoring and customer service.
• Reviewing and harmonising policies, procedures and working practices across Sports Services.
• Ensuring GDPR requirements are maintained across facilities and services.
• Exploring new ways of working and opportunities to improve efficiency, including staff-sharing across facilities and work streams.
• Building strong relationships with colleagues, partners and stakeholders to support innovation and improved service delivery.

What We're Looking For

We're looking for a confident, organised and improvement-focused professional with strong business, administrative and systems experience.

Essential requirements include:

• A Degree or equivalent.
• A minimum of 3 years' experience managing a business or administrative function.
• At least 3 years' experience in:

• Developing operational business plans.
• Using ICT to support service delivery and income generation.
• Implementing and monitoring financial procedures.
• Implementing and maintaining external quality models such as Customer Excellence.

Where the required qualification is not held, applicants must demonstrate a minimum of 5 years' relevant experience. A full current UK driving licence and access to a car, or suitable alternative transport to carry out the duties of the role.

The Person

You'll be a solutions-focused and proactive professional who enjoys identifying better ways of working and turning ideas into practical improvements.

You'll be able to demonstrate strong:

Leadership | Performance Management | Communication | Customer Focus | Continuous Improvement

You'll need to be comfortable working with a wide range of colleagues and stakeholders, setting clear objectives, supporting teams and continually looking for ways to improve services and processes.

Why Apply?

This is a varied role offering the opportunity to make a genuine impact across Sports Services, influencing quality, technology, procurement, income generation, efficiency and customer experience.

You'll work across a broad range of operational and strategic functions while contributing directly to the ongoing development of the service.