Systems Improvement Officer

TieTalent; York; On-site; GBP 36,000 - 52,000; Full time

Job summary

A housing organization is seeking a Systems Improvement Officer to support the management of housing systems and ensure efficient operation. The ideal candidate has experience with housing systems and strong communication skills. You will collaborate with various teams to implement and improve system configurations. This role offers full-time hours and the flexibility of part-time consideration.

Qualifications

• Experience building and configuring housing, assets, and repairs systems.
• Understanding of housing, repairs, and compliance business processes.
• Confidence in guiding the business on system activities.

Responsibilities

• Support the smooth running of housing systems, managing and maintaining systems.
• Work closely with business areas to map out new processes.
• Collaborate with teams to implement new systems.
• Assist with training and user guidance on system activities.

Skills

Building and configuring housing systems

Understanding of business processes

Strong communication skills

Experience with Civica or similar systems

Tools

Civica

Job description

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Permanent contract

Full Time (35 hours per week - Part-time hours will be considered for this role)

Please note that we do not currently offer any Tier 2 sponsorship.

About The Role

Here at Joseph Rowntree Housing Trust, we are looking for a Systems Improvement Officer to work alongside our System Owner to support the smooth running of our housing systems, including the upcoming implementation of CxAssets, Contractor, and compliance modules. This role is crucial in managing and maintaining our systems, supporting the business in their use, and ensuring they operate effectively for JRHT.

Your days will be varied: some might involve working closely with business areas to map out new processes, others may focus on configuration work, preparing for upgrades, and testing. You will collaborate with various teams across JRHT, especially the System Owner for Housing, the programme team, and the Asset Management function, as we embed new systems.

About You

As our Systems Improvement Officer, you should have experience building and configuring within Housing, Assets, and Repairs systems, preferably Civica, or have transferable skills with other systems. You understand the importance of maintaining system integrity and quality throughout your work.

You should have a good understanding of business processes related to housing, repairs, and compliance, and be able to translate these into system configurations. Confidence in advising and guiding the business on system activities is essential.

You should be comfortable working with diverse teams and individuals, establishing effective relationships internally and externally. Strong communication skills are vital to translate complex system information to a broad audience.

Our core priority

JRHT aims to be a sustainable and engaging housing provider, delivering high-quality, continuously improving services, and affordable homes in well-managed communities, prioritizing those in greatest need.

How to apply

Please complete the online application by the closing date of 7th September. Interviews are scheduled for the week commencing 15th September and may be held earlier if sufficient quality applications are received.

Additional Information

We are a values-driven organization committed to trust, care, making a difference, and fostering an inclusive, welcoming workplace where everyone can be themselves.

We promote equality, diversity, and inclusion, welcoming applications from all backgrounds, including those with lived experience of poverty. We operate an anonymized recruitment process to eliminate bias and are a Disability Confident Employer, offering interviews to disabled candidates who meet the minimum criteria.