Housing Partner (Housing Officer)

TieTalent; Camberley; Hybrid; GBP 36,447 - 44,546; Part time

Benefits offered by this job

28 days of holiday plus bank holidays

Gym discounts

Dedicated day to volunteer

Job summary

A housing organization based in Camberley is seeking a Housing Partner (Housing Officer) responsible for managing tenancies and providing support to customers. The ideal candidate should have experience in housing management and be proficient in tenancy processes. This role involves travel within the assigned area, ensuring exceptional service delivery to residents and fostering community relationships. A full UK driving license is required. Offering a salary of £40,497 per annum, with additional benefits for worthy candidates.

Qualifications

• Experience in delivering housing management services.
• Understanding of tenancy and neighbourhood management.
• Proven track record in managing anti-social behaviour.

Responsibilities

• Manage effective tenancy and customer service.
• Support customers in managing rent accounts.
• Build strong relationships with stakeholders.

Skills

Housing management services

Tenancy management

Knowledge of anti-social behaviour

Rent collection processes

Strong interpersonal skills

Education

CIH Level 3 Certificate in Housing

Job description

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A place to create moments that matter

Salary: £40,497 per annum (including regional uplift and car allowance)

Location: Camberley with travel around the patch to meet business and customer needs and 1 day a week in the Camberley Office

Permanent, 35 hours per week, Monday -Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About The Role

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary

The Housing Partner (Housing Officer) role offers a salary of £36,339 per annum for candidates who fully meet the role requirements.

If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You'll also receive a regional allowance of £2,908 and an essential user car allowance starting from £1,250 per year, plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.

About You

You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle.

The successful candidate will undergo a DBS check as part of the pre-employment checks.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)an extra day's leave to celebrate your birthday and the option to purchase moreaccess to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your futurewith access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following roles: Housing Management Officer, Tenancy Support Officer, Housing Services Officer, Neighbourhood Housing Officer, Housing Advisor, Community Housing Officer, Housing Management Advisor, Tenancy Management Officer, Housing Support Officer, Residential Services Officer, Estate Management Officer, Housing Operations Officer, Social Housing Officer, Housing Administrator, Customer Services Officer, etc.

REF-223 569

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