Change and Development Manager

City of York Council; York and North Yorkshire; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Annual leave

LGPS pension

Health & Wellbeing initiatives

Learning & Development

Discounts & rewards

Job summary

City of York Council is seeking a proactive professional to drive housing software, technology and data improvements across services. You will collaborate with frontline teams and IT specialists to deliver practical, customer-focused solutions and meaningful change for residents and staff.

The role emphasizes service design, transformation, and smarter ways of working, with hybrid arrangements and a chance to shape the future of housing systems in York.

Qualifications

• A curious problem-solving mindset and a passion for improving system and service delivery.
• The ability to connect operational needs and technical possibilities.
• Strong communication and stakeholder engagement skills.
• Experience in change management, service design, or transformation - or the drive to grow these skills with our support.
• Knowledge or experience in housing services and the challenges they face
• Experience of managing or coordinating projects and or teams in a housing or related context.

Responsibilities

• Manage, support and deliver change initiatives across housing services, from tenancy management to repairs and customer engagement.
• Work hand in hand with frontline teams, service leads, and IT specialists to turn business challenges into smart practical, solutions.
• Champion service improvement, digital innovation, and smarter ways of working.
• Use data, insight, and collaboration to deliver meaningful change that benefits residents and staff alike.
• Review current housing systems to ensure fit for purpose and fit for use long term.

Skills

Problem-solving mindset

Operational to technical bridging

Communication & stakeholder engagement

Change management / service design

Housing services knowledge

Project & team coordination

Job description

Do you see opportunities where others see obstacles? Are you passionate about making software systems work for people, not just systems? Do you believe housing services should be smarter, more responsive, and truly customer-focused? If so, we want you on our team.

This is your chance to help shape the future of how we use housing software, technology and data, in collaboration with teams across all service areas to solve real-world challenges. This is your opportunity help drive change, solve business challenges and deliver innovative solutions that make a lasting impact.

Key Responsibilities

• Manage, support and deliver change initiatives across housing services, from tenancy management to repairs and customer engagement.
• Work hand in hand with frontline teams, service leads, and IT specialists to turn business challenges into smart practical, solutions.
• Champion service improvement, digital innovation, and smarter ways of working.
• Use data, insight, and collaboration to deliver meaningful change that benefits residents and staff alike.
• Review current housing systems to ensure fit for purpose and fit for use long term.

What You'll Bring

• A curious problem-solving mindset and a passion for improving system and service delivery.
• The ability to connect operational needs and technical possibilities.
• Strong communication and stakeholder engagement skills.
• Experience in change management, service design, or transformation - or the drive to grow these skills with our support.
• Knowledge or experience in housing services and the challenges they face
• Experience of managing or coordinating projects and or teams in a housing or related context.

Why join us?

This is more than a job; it's a chance to make a real difference. You'll be part of the Housing Strategy and Performance team, working at the heart of service focusing on development and improvement. We are focussed on developing and investing in housing system software, mobile working, and smarter systems, and you will be an integral role in leading this change. Your work will empower staff, improve customer experiences, and help us build a housing service that's fit for the future. If you're driven by purpose, excited by innovation, and ready to take on meaningful challenges, we'd love to hear from you.

This post is suitable as a job share opportunity.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

Sponsorship

Please note, we do not have a sponsorship licence to sponsor individuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role.

• The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution.
• We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development.
• In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Yvonne Burns (Housing Business Change Manager) at [e-mail] or on 07534645612/01904 551245.

Closing date: 14 September 2026 at 12 midnight

Interview date: Between 28 September and 1 October 2026