Systems Administrator (Housing Services)

Darlington Borough Council; Tees Valley; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

32 days Annual Leave

Local Government Pension Scheme

Flexi-time scheme

Flexible working

Staff wellbeing

Job summary

Darlington Borough Council is seeking a Systems Administrator (Housing Services) to join the Housing ICT Team. The role focuses on user-facing software administration and business processes, delivering system developments and improvements for housing services.

You will lead in development, implementation, and continuous improvement of IT systems, manage user accounts, and support service transformation in a small, dedicated team.

Qualifications

• Experience with housing management systems is advantageous.
• Proven project management skills are required.
• Experience configuring software and improving business processes.

Responsibilities

• Managing user accounts and system permissions.
• Configuring and implementing software enhancements and new functionality.
• Supporting system users across Housing Services.
• Reviewing existing processes and identifying opportunities for improvement.
• Ensuring technology solutions support service transformation and efficiency objectives.

Skills

Project management

User account management

Business process improvement

Tools

MRI Enterprise

MRI Asset Management

AccuServ Repairs

RentSense

Job description

Systems Administrator (Housing Services) (Ref: POS014582)

Salary £39,152 - £41,771 per annum Salary Band £30,001 to £40,000 Post Type Permanent Hours Per Week Full time

Job and Application details

Categories Housing
Directorate N/A Published Date 13/08/2026 Closing Date 31/08/2026

We are seeking an enthusiastic, highly skilled, and motivated individual to join our Housing ICT Team as a Systems Administrator.

This role provides vital support to our operational services and helps to drive digital improvement across Housing Services.

Working as part of a small, dedicated team, you will take a leading role in the development, implementation, and continuous improvement of IT systems that support our housing services. We are looking for someone with proven project management skills who can successfully deliver system developments and business improvements.

The role is primarily focused on user-facing software administration and business processes. Responsibilities include:

• Managing user accounts and system permissions
• Configuring and implementing software enhancements and new functionality
• Supporting system users across Housing Services
• Reviewing existing processes and identifying opportunities for improvement
• Ensuring technology solutions support service transformation and efficiency objectives

We are seeking an enthusiastic, highly skilled, and motivated individual to join our Housing ICT Team as a Systems Administrator.

This role provides vital support to our operational services and helps to drive digital improvement across Housing Services.

Working as part of a small, dedicated team, you will take a leading role in the development, implementation, and continuous improvement of IT systems that support our housing services. We are looking for someone with proven project management skills who can successfully deliver system developments and business improvements.

The role is primarily focused on user-facing software administration and business processes. Responsibilities include:

• Managing user accounts and system permissions
• Configuring and implementing software enhancements and new functionality
• Supporting system users across Housing Services
• Reviewing existing processes and identifying opportunities for improvement
• Ensuring technology solutions support service transformation and efficiency objectives

A key element of the role is driving continual improvement by identifying how technology can enhance service delivery, improve customer journeys, and support organisational change. The successful candidate will help ensure system developments align with the Council's Customer Services and Digital Strategy.

As System Administrator, you will act as the primary point of contact for the Housing Services systems portfolio and work closely with both Housing Services colleagues and the Council's wider Corporate ICT teams.

Experience of working with housing management systems such as MRI Enterprise, MRI Asset Management, AccuServ Repairs, or RentSense would be advantageous, although training can be provided and these systems are not essential requirements.

For detailed information on this role, please refer to the Role Profile and Person Specification.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

General Information for Applicants:

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You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.