Systems Engineer - HVAC / BMS

CBRE Global Workplace Solutions (GWS); Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) is seeking a Systems Support professional to assist customers with HVAC control systems, provide on-site and remote support, and perform commissioning tasks according to project specifications.

The role requires an associate degree in HVAC/Electrical/Mechanical or equivalent experience, with preferred bachelor’s level studies. Strong communication and documentation skills are essential for effective customer interaction.

Qualifications

• Associate Degree in HVAC, Electrical or Mechanical with at least three years industry experience, or one year as a Systems Support Representative.
• Bachelor's degree in HVAC, Electrical or Mechanical Engineering is preferred.

Responsibilities

• Program control applications to support operator workstations and HVAC equipment.
• Perform site startup, commissioning and testing of control applications per specs.
• Provide remote and on-site technical support to installers and customers.
• Analyze and diagnose system problems, isolate issues and take corrective action.
• Document problems and resolutions, report findings to the Account Executive.
• Prepare accurate paperwork and update customers on outstanding issues.
• Participate in on-call rotations for after-hours support.

Skills

HVAC terminology

Windows OS basics

Education

Associate degree in HVAC, Electrical or Mechanical

Bachelor's degree in HVAC, Electrical Engineering or Mechanical Engineering

Tools

MS Word

MS Excel

Job description

Job Overview

Provide customers with support based on the customer's technical problems related to their building systems as well as provide on-site and remote technical support to installers, and subcontractors. Responsible for creating control databases and setup control systems based on project specification and/or sales proposal. May be required to perform field start-up and system commissioning tasks.

Principle Duties and Responsibilities

• Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.
• May be required to perform job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation.
• Provides remote technical support to installers and customers. May be asked to provide on-site technical support to installers and customers.
• Performs system analysis and diagnostics. Isolate and troubleshoot problems, take corrective action if possible.
• Answer customer's calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer's needs and provide clear and accurate responses to customer.
• Articulates resolution to a customer's problem clearly both in verbal and written communication. The resolutions must be explained to the customer in a format that is understandable to the customer. Facilitates resolutions that are in the best interest of the customer and ESI
• Isolate and troubleshoot problems, take corrective action if possible.
• Document problem and resolution and report findings back to Account Executive for customer follow-up.
• If required, re-create customer problem in-house for the purpose of testing solutions.
• Prepare accurate paperwork.
• Responsible for keeping the customer and ESI management advised of any outstanding and reoccurring problems with products, services, or customers.
• Communicates regularly suggested improvements to the various communications and interactions with ESI, by the customer.
• Part of an on-call rotation for after hour's response to customer's.

Education

• Required - Associate Degree in HVAC, Electrical or Mechanical, minimum three years industry experience, or minimum one year experience as a Systems Support Representative with Environmental Systems.
• Preferred - Bachelor's Degree in HVAC, Electrical Engineering or Mechanical Engineering

Knowledge

• Experience with control and HVAC systems and their terminology.
• Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel.