Systems Engineer - HVAC / BMS

CBRE Group, Inc.; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

CBRE Group, Inc. seeks a technical support professional to assist customers with building systems-related problems, provide on-site and remote support to installers and subcontractors, and set up control databases per project specifications.

You may perform field start-up and system commissioning to verify operation per design. The role requires experience with control and HVAC systems, plus proficiency in Windows-based apps (MS Word/Excel).

Qualifications

• Assoc. degree in HVAC, electrical or mechanical required.
• Bachelor’s degree in HVAC, electrical or mechanical engineering preferred.
• Minimum three years industry experience, or minimum one year as Systems Support Representative.

Responsibilities

• Program control applications using various software tools for operator workstations and DDC panels.
• Perform field startup, commissioning and testing of control applications.
• Provide remote and on-site technical support to installers and customers.
• Diagnose and troubleshoot problems, isolate root causes and report findings.
• Communicate resolutions clearly verbally and in writing to customers.
• Document problems and resolutions and prepare accurate paperwork.

Skills

HVAC knowledge

Control systems

Problem solving

Education

Associate Degree in HVAC, Electrical or Mechanical

Bachelor’s Degree in HVAC, Electrical Engineering or Mechanical Engineering

Tools

Windows-based computers

MS-Word

MS-Excel

Job description

Job Overview

Provide customers with support based on the customer’s technical problems related to their building systems as well as provide on-site and remote technical support to installers, and subcontractors. Responsible for creating control databases and setup control systems based on project specification and/or sales proposal. May be required to perform field start-up and system commissioning tasks.

Principle Duties and Responsibilities

• Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.
• May be required to perform job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation.
• Provides remote technical support to installers and customers. May be asked to provide on-site technical support to installers and customers.
• Performs system analysis and diagnostics. Isolate and troubleshoot problems, take corrective action if possible.
• Answer customer’s calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer’s needs and provide clear and accurate responses to customer.
• Articulates resolution to a customer’s problem clearly both in verbal and written communication. The resolutions must be explained to the customer in a format that is understandable to the customer. Facilitates resolutions that are in the best interest of the customer and ESI
• Isolate and troubleshoot problems, take corrective action if possible.
• Document problem and resolution and report findings back to Account Executive for customer follow-up.
• If required, re-create customer problem in-house for the purpose of testing solutions.
• Prepare accurate paperwork.
• Responsible for keeping the customer and ESI management advised of any outstanding and reoccurring problems with products, services, or customers.
• Communicates regularly suggested improvements to the various communications and interactions with ESI, by the customer.
• Part of an on-call rotation for after hour’s response to customer’s.

Education

• Required – Associate Degree in HVAC, Electrical or Mechanical, minimum three years industry experience, or minimum one year experience as a Systems Support Representative with Environmental Systems.
• Preferred – Bachelor’s Degree in HVAC, Electrical Engineering or Mechanical Engineering

Knowledge

• Experience with control and HVAC systems and their terminology.
• Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel.