Systems & Application Engineer

Jackson Hogg; South Shields; On-site; GBP 35,000 - 50,000; Full time

Job summary

A recruitment firm is seeking a proactive Operational Systems & Applications Specialist to manage and improve operational systems. The role involves ensuring system performance, supporting users, and leading IT projects. Ideal candidates will have a degree in IT or related fields, strong knowledge of system architecture, and relevant certifications. This position is based in South Shields, UK and requires full-time commitment.

Qualifications

• Degree in IT or related field or equivalent experience.
• Strong knowledge of enterprise system architecture.
• Relevant industry certifications are highly desirable.

Responsibilities

• Ensure operational systems run efficiently with minimal downtime.
• Support users and enhance business processes.
• Plan and lead IT projects including software upgrades.

Skills

Enterprise system architecture

Application design

Technical support

Project management

API/EDI integration

Education

Degree in IT, Computer Science, or related field

Tools

ITIL

Microsoft certifications

CompTIA certifications

Job description

Overview

We are seeking a proactive and experienced Operational Systems & Applications Specialist to ensure the smooth functioning, support, maintenance, and continuous improvement of our operational systems and software applications. You will play a vital role in maintaining system reliability, integrating new solutions, and enabling business growth through effective IT support.

This range is provided by Jackson Hogg. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Jackson Hogg

Scope of the Role

You will be responsible for the support and development of enterprise-level operational systems and applications. This includes ensuring optimal system performance, implementing regular updates and enhancements, and aligning technology with business needs.

Key Responsibilities

• Ensure operational systems run efficiently, with minimal downtime and optimal performance
• Support users in day-to-day system usage and develop solutions to enhance business processes
• Plan and lead IT projects including software upgrades, system integrations, and infrastructure improvements
• Develop and manage integrations (APIs/EDIs) between operational systems, ERP, and external partners
• Collaborate with internal teams and external vendors to enhance system functionality and resolve issues
• Lead incident response for system outages and functionality failures, keeping stakeholders informed
• Train users and create training materials to support effective use of systems
• Maintain technical documentation for systems, configurations, and change processes
• Conduct regular updates, patches, and backups to protect data integrity and security
• Undertake disaster recovery testing and support business continuity planning
• Ensure compliance with security and data protection standards
• Provide technical support and manage access controls across operational systems

Key Stakeholders

Internal: All system users, Business Area Managers, IT Team

External: 3rd-party support teams, software vendors, account managers

Essential Qualifications

• Degree in IT, Computer Science, or a related field (or equivalent professional experience)
• Strong knowledge of enterprise system architecture and application design
• Relevant industry certifications (e.g., ITIL, Microsoft, CompTIA) are highly desirable

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Transportation, Logistics, Supply Chain and Storage and IT Services and IT Consulting