IT Systems Analyst

Pursuit Resources Group

England

On-site

GBP 40,000 - 55,000

Full time

14 days+

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Job summary

A leading civil engineering firm is looking for an IT Systems Analyst to provide 1st to 3rd line support. Responsibilities include managing Windows 11 endpoints, troubleshooting application issues, and maintaining network infrastructure. The role requires strong diagnostic skills, familiarity with mobile device management, and excellent communication abilities. Candidates must be eligible to work in the UK and have a driving license for site visits.

Qualifications

Proven experience in a broad IT support role.
Excellent diagnostic skills across hardware, software, and network layers.
Strong communication and documentation skills.

Responsibilities

Provide 1st to 3rd line support for end users across multiple sites.
Manage and support Windows 11 endpoints and mobile devices.
Collaborate with internal teams to resolve complex technical issues.

Skills

Windows 11

Active Directory

Microsoft 365

Troubleshooting

Network fundamentals (TCP/IP, DNS, DHCP)

Documentation skills

Mobile device management

Education

CompTIA Network+ certification

Microsoft Certified: Modern Desktop Administrator

Tools

Microsoft Intune

AutoCAD

Revit

Job description

Join to apply for the IT Systems Analyst role at Pursuit Resources Group

Pursuit Resources Group provided pay range

This range is provided by Pursuit Resources Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Title: IT Systems Analyst (Contract)

Fully on-site; must be a car driver

We are seeking a versatile and proactive IT Systems Analyst (Contract). This role spans 1st to 3rd line support, with responsibilities ranging from endpoint management to application troubleshooting and network diagnostics. The ideal candidate will be hands-on, adaptable, and capable of working independently across a broad range of technologies.

Key Responsibilities:

Provide 1st to 3rd line support for end users across multiple sites and remote locations.
Manage and support Windows 11 endpoints.
Manage and support Android and iOS mobile devices.
Application support for construction-specific software (e.g., AutoCAD, Revit, project management tools).
Monitor and maintain network infrastructure, including switches, firewalls, and VPNs.
Collaborate with internal teams and third-party vendors to resolve complex technical issues.
Document processes, configurations, and resolutions in the IT knowledge base.
Assist with onboarding/offboarding processes and hardware provisioning.
Proven experience in a broad IT support role, engineering or construction sector experience an advantage but not essential.
Strong knowledge of Windows 11, Active Directory, and Microsoft 365.
Experience with mobile device management tools (e.g., Microsoft Intune, Knox).
Familiarity with construction industry applications or willingness to learn quickly.
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
Excellent troubleshooting and diagnostic skills across hardware, software, and network layers.
Strong communication and documentation skills.
Experience with Azure AD, Group Policy, and PowerShell scripting.
Knowledge of cloud-based infrastructure and SaaS platforms.
Exposure to ITIL practices and service desk ticketing systems (e.g., Freshservice, ServiceNow).
Certifications such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or similar.

Additional Information:

Must be eligible to work in the UK.
Driving license and access to a vehicle may be required for site visits.
Occasional out-of-hours support may be necessary.

Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing.

Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.

Seniority level