System Venues Client Manager — Drive Venue Partnerships

Ticketmaster; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Ticketmaster UK is seeking a Client Account Manager - System Venues for locations in London, Manchester or Glasgow. The role focuses on managing system venue clients, proactively delivering customer-focused account management to meet business objectives.

Reporting to the Team Leader- System Venues, you will build strong client relationships, drive opportunities, and ensure accurate event information and smooth on-sales across venues and channels. 12-month FTC, full-time position.

Qualifications

• IT literate – Windows Office (Word, Excel, Outlook)
• Proven experience in the ticketing industry
• Knowledge of Ticketmaster systems is preferable

Responsibilities

• Satisfy, retain and develop client relationships with venues and promoters while providing system support and query resolution.
• Develop and maintain understanding of each client’s business needs and identify new business opportunities or efficiencies.
• Regularly review and update client information and service charges with the Client Services Manager.
• Monitor and control available ticket inventory to maximise retail potential.
• Take ownership of each event on-sale and be present for the on-sale period as directed.
• Ensure event information is accurate and accessible across sales channels before and during events.
• Notify internal departments of cancelled/amended events and assist customer services with affected customers.
• Promote high levels of customer service and work across departments (Sales, Marketing, Event Operations).
• Produce weekly client sales activity reports as directed by management.
• Plan and manage event day box offices at venues and green-field sites.

Skills

IT literacy

Ticketing experience

Ticketmaster systems

Job description

Ticketmaster UK is seeking a Client Account Manager - System Venues for locations in London, Manchester or Glasgow. The role focuses on managing system venue clients, proactively delivering customer-focused account management to meet business objectives.

Reporting to the Team Leader- System Venues, you will build strong client relationships, drive opportunities, and ensure accurate event information and smooth on-sales across venues and channels. 12-month FTC, full-time position.