Client Account Manager - System Venues (12 month FTC)

Live Nation; Greater London; Presencial; GBP 40.000 - 60.000; Jornada completa

Descripción de la vacante

Live Nation is recruiting a Client Account Manager - System Venues to manage our system-venue clients from London, Manchester or Glasgow. This 12-month FTC, full-time role focuses on delivering proactive client account management and top-tier customer service across Ticketmaster UK.

You will retain and grow client relationships, review account details, manage on-sales, and coordinate with Sales, Marketing and Customer Service teams to meet business objectives.

Formación

• IT literate with Word, Excel, Outlook.
• Proven experience in the Ticketing industry.
• Knowledge of Ticketmaster systems is preferable.

Responsabilidades

• Satisfy, retain and develop client relationships with venues and promoters.
• Identify potential new business opportunities or improved efficiencies through new technologies or operational practices.
• Regularly review and update client information and deal sheets with contractual details and service charges.
• Monitor and control available ticket inventory to maximise retail potential.
• Take ownership of each event on-sale and be present for the on-sale period as directed.
• Ensure event information is accurate and accessible across all sales channels prior to on-sale and during the life cycle.
• Notify internal departments of cancelled/amended events and assist customer services.
• Collaborate across departments to ensure effective teamwork and clear communication.
• Produce weekly reports of client sales activity.
• Plan and manage venue day box offices as directed.

Conocimientos

IT literate

Office Suite

Ticketing industry experience

Ticketmaster systems knowledge

Herramientas

Ticketmaster systems

Descripción del empleo

Job Summary:

Location : London, Manchester or Glasgow, United Kingdom.
Division : Ticketmaster UK
Line Manager: Team Leader- System Venues
Contract Terms: 12-month FTC, Full-Time

THE TEAM

The Client Account Management Team is responsible for the day-to-day management of our client relationships.

THE JOB

The Client Account Manager - System Venues focuses on, but is not limited to, handling our system venue clients. Providing a pro-active, customer and business-focused Client Account Management solution across Ticketmaster's client base, whilst always promoting the highest standards of customer service. The overall aim of this role is to achieve the operational, financial, and business objectives of the Company.

Ticketmaster UK, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management. Live Nation Entertainment seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

WHAT YOU WILL BE DOING

• Satisfy, retain and develop client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution.
• Develop and maintain an in-depth understanding of each client's business needs whilst identifying potential new business opportunities or improved efficiencies through the application of new technologies or operational practices.
• Regularly review and update all client information/deal sheets in conjunction with the Client Services Manager to include contractual information and service charges applied therein.
• Effectively monitor and control available ticket inventory with a view to maximising its retail potential.
• Take ownership of, and responsibility for, each event on-sale to include being present for the duration of the on-sale period as directed by the Client Services management.
• Ensure that all event related information is accurate, up to date & accessible across all sales channels e.g. Contact Centre, IVR, and e-commerce platforms, prior to on-sale and during the life cycle of each event.
• Take ownership of, and responsibility for, notifying internal departments of all cancelled/amended events to include, but not limited to, assisting customer services in identification of affected customers if needed and agreed communication procedures.
• Develop and maintain effective teamwork within the department across genres, and between the various departments and premises of the Company to include, but not limited to, Sales, Client Marketing, Event Programming and Customer Service teams, and Event Operations.
• Ensure that all event related information is communicated accurately and in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external).
• Manage, process and respond to all in-bound client related communications in an efficient and courteous manner whilst adhering to service level agreements (internal/external)
• Produce for review, a weekly report of client sales activity as directed by the Team Leader or Client Services Manager.
• Plan and manage event day box offices (venue based and 'green field' sites) as directed by the Client Services Manager.
• Promote, and offer, the highest level of customer service standards at all times to both internal and external customer.
• Recognize and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Client Services Manager.
• Seek ways in which to continuously improve personal, team and business performance and to strive for cost-effectiveness.
• Assist with, and contribute to, the day-to-day administration of the Account Management Team under the guidance of the Client Services Managers.
• Comply with all Company policies as directed by Human Resources to include, but not limited to, the Company's Health and Safety Policy.
• Ensure that a clean, tidy, safe, and secure working environment is maintained at all times.
• Ensure that all materials and resources are effectively and efficiently utilized to minimize waste and reduce costs.
• Represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors.
• Undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• I.T. literate -Windows Office Suite (Word, Excel, and Outlook)
• Proven experience in the Ticketing Industry
• Knowledge of Ticketmaster systems is preferable

YOU (BEHAVIOURAL SKILLS)

• A highly motivated and conscientious individual
• Excellent communication, inter-person