Strategic Venue Accounts Manager

Live Nation; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Live Nation is recruiting a Client Account Manager - System Venues to manage our system-venue clients from London, Manchester or Glasgow. This 12-month FTC, full-time role focuses on delivering proactive client account management and top-tier customer service across Ticketmaster UK.

You will retain and grow client relationships, review account details, manage on-sales, and coordinate with Sales, Marketing and Customer Service teams to meet business objectives.

Qualifications

• IT literate with Word, Excel, Outlook.
• Proven experience in the Ticketing industry.
• Knowledge of Ticketmaster systems is preferable.

Responsibilities

• Satisfy, retain and develop client relationships with venues and promoters.
• Identify potential new business opportunities or improved efficiencies through new technologies or operational practices.
• Regularly review and update client information and deal sheets with contractual details and service charges.
• Monitor and control available ticket inventory to maximise retail potential.
• Take ownership of each event on-sale and be present for the on-sale period as directed.
• Ensure event information is accurate and accessible across all sales channels prior to on-sale and during the life cycle.
• Notify internal departments of cancelled/amended events and assist customer services.
• Collaborate across departments to ensure effective teamwork and clear communication.
• Produce weekly reports of client sales activity.
• Plan and manage venue day box offices as directed.

Skills

IT literate

Office Suite

Ticketing industry experience

Ticketmaster systems knowledge

Tools

Ticketmaster systems

Job description

Live Nation is recruiting a Client Account Manager - System Venues to manage our system-venue clients from London, Manchester or Glasgow. This 12-month FTC, full-time role focuses on delivering proactive client account management and top-tier customer service across Ticketmaster UK.

You will retain and grow client relationships, review account details, manage on-sales, and coordinate with Sales, Marketing and Customer Service teams to meet business objectives.