System Support & Training Specialist – Real Estate Tech

Knight Frank Group; Greater London; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Knight Frank is seeking a System Support Executive to back our management system, assist users, and train staff across multiple sites in London. You will troubleshoot issues, manage user access, and coordinate with external vendors to keep systems secure and reliable.

Ideal candidates have a Diploma in IT/CS/Real Estate or related field and at least two years of experience, with strong communication skills and the ability to work independently in a fast-paced property environment.

Qualifications

• Diploma in IT, Computer Science, Real Estate Business, or related discipline.
• At least 2 years of relevant working experience.
• Knowledge of MS SQL and system troubleshooting.
• Strong communication and interpersonal skills.
• Ability to work independently and provide effective user support.

Responsibilities

• Handle issues relating to the in-house property management system.
• Create and maintain user accounts and access permissions.
• Provide system support to users across various sites.
• Conduct system training and onboarding for new staff.
• Provide telephone, email, and face-to-face technical support.
• Liaise with external support vendors to troubleshoot and resolve system issues.
• Monitor and maintain web applications and security.

Skills

Troubleshooting

Communication

Interpersonal skills

Education

Diploma in IT/CS/Real Estate

Tools

MS SQL

Job description

Knight Frank is seeking a System Support Executive to back our management system, assist users, and train staff across multiple sites in London. You will troubleshoot issues, manage user access, and coordinate with external vendors to keep systems secure and reliable.

Ideal candidates have a Diploma in IT/CS/Real Estate or related field and at least two years of experience, with strong communication skills and the ability to work independently in a fast-paced property environment.