System Support Executive

Knight Frank; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Knight Frank seeks a System Support Executive to support the in-house management system, train users, and troubleshoot issues across multiple sites.

You will create user access, provide telephone/email/face-to-face support, and liaise with external vendors. A Diploma in IT/CS/Real Estate or related discipline and at least 2 years of experience, plus MS SQL knowledge, are required.

Qualifications

• Diploma in IT/CS/Real Estate or related discipline.
• At least 2 years of relevant working experience.
• Knowledge of MS SQL.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Able to work independently and provide effective user support.

Responsibilities

• Handle issues relating to the in-house property management system
• Create and maintain user accounts and access permissions
• Provide system support to users across various sites
• Conduct system training and onboarding for new staff
• Provide telephone, email, and face-to-face technical support
• Liaise with external support vendors to troubleshoot and resolve system issues
• Assist with other IT network and support activities as required
• Monitor and maintain web applications and security

Skills

Troubleshooting

Problem-solving

Communication

Independence

User support

Education

Diploma in IT/CS/Real Estate or related discipline

Tools

MS SQL

In-house property management system

Job description

We're looking for a System Support Executive to support our management system, provide user assistance, conduct system training, and troubleshoot technical issues across various sites.

What You Will Be Doing

• Handle issues relating to the in-house property management system
• Create and maintain user accounts and access permissions
• Provide system support to users across various sites
• Conduct system training and onboarding for new staff
• Provide telephone, email, and face-to-face technical support
• Liaise with external support vendors to troubleshoot and resolve system issues
• Assist with other IT network and support activities as required
• Monitor and maintain web applications and security Diploma in IT, Computer Science, Real Estate Business, or a related discipline
• At least 2 years of relevant working experience
• Knowledge of MS SQL
• Strong troubleshooting and problem-solving skills
• Good communication and interpersonal skills
• Able to work independently and provide effective support to users Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.

Competitive salary Please note: this is a Direct Search led by Knight Frank.