Switchboard Team Leader

The Shrewsbury and Telford Hospital NHS Trust; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an experienced telecoms and IT service professional to support a busy switchboard and service delivery function. The role requires strong communication skills and the ability to work across Trust sites.

You will manage telecoms applications, handle confidential information, and contribute to resolving user issues in a mixed IT environment while supporting ongoing learning and development.

Qualifications

• Experience in telecoms/switchboard environment.
• Knowledge of telecoms/switchboard applications.
• Broad knowledge of IT products, services and terminology.
• Ability to handle confidential information.

Skills

Telecoms / switchboard experience

Telecoms applications knowledge

Broad IT products & terminology

Confidential information handling

Education

Vocational education or relevant experience

Relevant professional qualification (desirable)

Job description

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack

Person specification

Qualifications/Education

Essential criteria

• Educated vocational level and / or relevant experience

Desirable criteria

• Obtained or working towards relevant professional qualification

Other

Essential criteria

• Desire to continue to learn and develop on a personal and professional on an on-going basis
• Able to travel between Trust sites

Experience

Essential criteria

• Experience working in a busy switchboard environment
• Experience of staff management
• Experience in problem solving in a mixed computing environment
• Experience of working in a service delivery function
• Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability

Desirable criteria

• Experience of appraisals, sickness absence and managing performance
• Experience of working in an NHS organisation
• Experience of Customer Relation Management

Skills and Knowledge

Essential criteria

• Able to demonstrate experience in telecoms / switchboard environment
• Knowledge of telecoms / switchboard related applications
• Broad knowledge of IT products, services and terminology
• Ability to handle confidential information

Desirable criteria

• Ability to quickly assimilate new technologies / systems

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.