Switchboard Team Lead: IT & Service Delivery

The Shrewsbury and Telford Hospital NHS Trust; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an experienced telecoms and IT service professional to support a busy switchboard and service delivery function. The role requires strong communication skills and the ability to work across Trust sites.

You will manage telecoms applications, handle confidential information, and contribute to resolving user issues in a mixed IT environment while supporting ongoing learning and development.

Qualifications

• Experience in telecoms/switchboard environment.
• Knowledge of telecoms/switchboard applications.
• Broad knowledge of IT products, services and terminology.
• Ability to handle confidential information.

Skills

Telecoms / switchboard experience

Telecoms applications knowledge

Broad IT products & terminology

Confidential information handling

Education

Vocational education or relevant experience

Relevant professional qualification (desirable)

Job description

The Shrewsbury and Telford Hospital NHS Trust is seeking an experienced telecoms and IT service professional to support a busy switchboard and service delivery function. The role requires strong communication skills and the ability to work across Trust sites.

You will manage telecoms applications, handle confidential information, and contribute to resolving user issues in a mixed IT environment while supporting ongoing learning and development.