Switchboard Receptionist

The Carnegie Club at Skibo Castle; Dornoch; On-site; GBP 27,720 - 33,880; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Occupational sick pay

Family friendly support

Life cover

Wellness platform access

Staff benefit scheme including cycle/2

Local staff transport service

Meals on shift provided free of charge

Complimentary staff gym

Staff events

Long Service Awards

Job summary

The Carnegie Club at Skibo Castle in Scotland is seeking a Front of House team member to join our Switchboard and Club Concierge. You will manage calls, coordinate deliveries, and support day-to-day operations while delivering a warm, professional welcome to members and guests.

As part of a multi-skilled FOH team, you’ll interact with guests, staff, and contractors, providing a smooth guest journey and opportunities to develop hospitality skills within the club environment.

Qualifications

• Previous experience in a high-end customer service or hospitality environment (4/5* preferred).
• Strong communication skills (verbal and written).
• Good computer literacy (including reservation systems where applicable).
• Ability to work both independently and as part of a team.

Responsibilities

• Manage all internal and external calls with professionalism, warmth, and efficiency.
• Act as a key first point of contact, creating a positive and lasting first impression.
• Coordinate and communicate requests clearly across departments, ensuring timely and accurate follow-up.
• Work collaboratively with Reservations and Host teams to deliver a seamless guest experience.
• Assist with guest enquiries, bookings, and administrative tasks as required.
• Provide flexible support across Front of House operations during peak periods and events.
• Handle deliveries, post, and package tracking with care and organisation.
• Maintain accurate records and support reporting requirements.
• Ensure adherence to financial procedures in managing petty cash and other financial transactions.
• Stay informed on club services, events, and opportunities to enhance the guest experience.

Skills

Customer service

Communication

Reservation systems

Teamwork

Tools

Reservation systems

Job description

Description

Our Front of House team is at the heart of the member and guest experience. Working across Switchboard and Club Concierge, this team ensures seamless communication, personalised service, and a warm, professional welcome at every stage of the guest journey.

Application Deadline: 31 August 2026

Department: Front of House

Location: Skibo Castle, Highland

Compensation: £28,080 / year

Description

Our Front of House team is at the heart of the member and guest experience. Working across Switchboard and Club Concierge, this team ensures seamless communication, personalised service, and a warm, professional welcome at every stage of the guest journey.

As part of our Switch/Reception team, you’ll keep the Club running smoothly behind the scenes. Acting as a central point of contact, you’ll manage calls, coordinate deliveries, monitor access, and support day-to-day operations across the business. This is a structured, process-driven role that suits someone organised, reliable, and confident communicating with members, guests, staff and contractors. You’ll also gain valuable exposure to Front of House and the wider Club environment.

About The Role

• Manage all internal and external calls with professionalism, warmth, and efficiency
• Act as a key first point of contact, creating a positive and lasting first impression
• Coordinate and communicate requests clearly across departments, ensuring timely and accurate follow-up
• Work collaboratively with Reservations and Host teams to deliver a seamless guest experience
• Assist with guest enquiries, bookings, and administrative tasks as required
• Provide flexible support across Front of House operations during peak periods and events
• Handle deliveries, post, and package tracking with care and organisation
• Maintain accurate records and support reporting requirements
• Ensure adherence to financial procedures in managing petty cash and other financial transactions
• Stay informed on club services, events, and opportunities to enhance the guest experience

About You

Skills & Experience

• Previous experience in a high-end customer service or hospitality environment (4/5* preferred)
• Strong communication skills (verbal and written)
• Good computer literacy (including reservation systems where applicable)
• Ability to work both independently and as part of a team

Personal Attributes

• A natural warmth and confidence when communicating
• A genuine passion for hospitality and creating memorable guest experiences
• Strong organisational skills and attention to detail
• The ability to remain calm, composed, and professional under pressure
• Confidence in multitasking and prioritising in a fast-paced environment
• A collaborative mindset and willingness to support across the wider FOH team

You don't need to meet every point listed above to be a great fit for the role. Instead, focus on showcasing your strongest skills, experience and personal qualities - we're interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.

What Sets This Role Apart

You are not just answering calls, you are shaping the guest experience from the very first interaction and will be part of a multi-skilled Front of House team. This role provides the opportunity to develop a broad hospitality skillset, with exposure to concierge, reservations, and guest services.

What We Offer You

• Share of gratuities
• 33 days annual leave pro-rata
• Auto enrolment pension scheme
• Occupational sick pay
• Family friendly support
• Life cover
• Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
• Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
• Local staff transport service
• Meals on shift provided free of charge
• Complimentary use of staff gym
• Staff events
• Long Service Awards

Don't forget to check out our Benefits section on the Homepage for more details!

Great teams are built on diversity, curiosity, and respect. If you’re excited by our mission and think you could make an impact, we’d love to hear from you - even if you don’t tick every box.