Switchboard Operator (Shift Worker) | Homerton Healthcare NHS Foundation Trust

Homerton University Hospital NHS Foundation Trust; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in East London is seeking a Shift Worker Switchboard Operator to manage and direct calls, ensuring efficiency in handling both general inquiries and emergency situations. The successful candidate will work as part of a small team, benefiting from comprehensive training and support. This role is ideal for those with strong communication skills who are capable of staying calm under pressure. The position offers various employee benefits and encourages a commitment to diversity and inclusion.

Benefits

Employee development opportunities

Inclusion policies

Recognition as a top employer

Qualifications

• Experience in a customer service role is advantageous.
• Ability to handle emergency calls effectively.
• Capability to work independently after training.

Responsibilities

• Answer and direct calls to appropriate departments.
• Process emergency calls and alarms securely.
• Record actions and manage bleep and pager communications.

Skills

Telephone etiquette

Calm under pressure

Communication skills

Job description

Overview

The role of the Shift Worker Switchboard Operator is to deal with internal and external callers, and to transfer calls to appropriate departments and staff efficiently. The post-holder will be required to manage general callers enquiries in a polite and calm manner. You will also be responsible for processing emergency calls and various alarms. The role is suitable for an individual that can work alone after being fully trained. Candidates will be fully supported during the training period and will shadow a current shift worker for part of the training period.

Key Duties

• To answer calls into switchboard and direct call to the appropriate departments and staff, and to deal callers general enquiries.
• To process emergency calls and alarms.
• To process bleep and pager communications.
• Record actions as required.

Team and Workplace

You will be working part of your shifts with a team of 3 other staff, of a contingent of eight others and a part time manager. Other shifts will involve relieving your counterpart lone shift worker. All operators work in the same Switchboard Office.

About Homerton Health NHS Foundation Trust

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond. We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC). Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Values and Equality

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times. We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Benefits and Recognition

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits. Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Additional information

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

This advert closes on Friday 12 Sep 2025