Switchboard Operator

East Sussex Healthcare NHS Trust; St Leonards; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

NHS pension

Staff restaurants

Onsite parking

Staff development

Job summary

East Sussex Healthcare NHS Trust is recruiting a part-time Switchboard Operator for Conquest Hospital. You will work on a 24/7 switchboard, handling calls, bleeps and pagers, and supporting a busy 365-day service. Training will be provided.

Some shifts may include enhanced rates for night, weekend, and bank holiday periods. You will be required to calmly manage emergency calls, relay information to team leaders and the Manager, and maintain a high level of professional communication in a

Qualifications

• Excellent communication skills.
• Strong organisational skills.
• Good keyboard and data-entry skills.
• Reliable and able to work with minimal supervision.

Responsibilities

• Handle all incoming calls to the Switchboard on a 24/7 basis.
• Operate the switchboard, bleeps and pager systems.
• Respond to emergency calls calmly and efficiently.
• Maintain accurate daily on-call rota and handover information.
• Communicate clearly with team leaders and managers.

Job description

An opportunity has arisen for a part time Switchboard Operator based at Conquest Hospital. You will be joining a small, friendly team working on a busy switchboard, delivering a vital 24-hour, 365-day service for East Sussex Healthcare NHS Trust.

This role operates on a set shift pattern - please see attached document of the rota.

The Switchboard is the first point of contact for the Trust. You will be required to confidently operate a computer-based switchboard system, answering calls in a professional manner and managing enquiries from patients, relatives, visitors, and GPs, as well as handling all calls, bleeps, and pagers.

You will also be responsible for responding calmly and efficiently to a wide range of emergency calls, including cardiac arrests, trauma alerts, fire calls, and alarm systems, within a fast-paced communications environment.

Full training will be provided for the successful candidate.

Where applicable, this post may attract unsocial hours payments, if rostered, in line with the Agenda for Change terms. Enhanced rates apply for weekday night shifts (8pm-6am), weekends, and bank holidays.

• Work as a telephonist, dealing with all incoming calls to the Switchboard.
• Switchboard operates on a 24hr pattern.
• Operate the Multitone Bleep System (messaging and changing of devices)
• Operate the PageOne pager system.
• Deal with all digital alarms (medical gases, lifts etc) in a calm and efficient manner, following the necessary standard operating procedures.
• Deal with emergency calls (cardiac arrests, fire, traumas) in a calm and efficient manner, following the necessary standard operating procedures.
• Compile and update where necessary, the daily on call rota.
• Communicate to a high level and pass on information accurately to the Team Leaders and Manager, and handover any essential info to colleagues.
• Communicate with all services users.
• Ability to work on own, making your own decisions and deal with any situations that may occur.
• Ensure all departmental procedures are followed and ensure an accurate record of any task completed is kept.
• Work as part of a team.
• Good communicational skills are key.
• Experience in Excel, Word, email and possess good organisational and keyboard skills would be advantageous.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

For further details / informal visits contact: Name: Mathew Fuller Job title: Switchboard Team Manager Email address: [e-mail] Telephone number: 0300 131 4359

For further information or for an informal discussion, please contact Mathew Fuller, Switchboard Team Manager on 0300 131 4359 / [e-mail]