Interface Services Administrator

ESHT; Eastbourne; On-site; GBP 40,000 - 44,000; Part time

Job summary

East Sussex Healthcare NHS Trust is seeking an administrator to join the Virtual Ward, supporting the Urgent Community Response service within the Community Health and Integrated Care Division, on a 7-day service rota including weekends.

The post holder will provide essential administrative support across the Interface Services, handling phones, stock, PPE and staff records, and assisting with data extraction and daily reports to improve patient flow.

Qualifications

• GCSEs Maths and English at grade C or higher (A*-C).
• Recognised IT and/or typing qualification.

Responsibilities

• Provide administrative support across Interface Services, including phones, uniform orders, PPE and office supplies.
• Maintain staff personnel files and support data extraction for daily reports.
• Collaborate with Team Leads and Service Managers to improve efficient processes across the services.
• Support service cover from 8am to 10pm, 7 days a week; hours to be confirmed.

Skills

Data protection

Organisational skills

Medical terminology

Knowledge of confidentiality

Education

GCSEs incl Maths & English

IT / typing qualification

Job description

We do not charge fees for job applications, recruitment processes, sponsorship arrangements or employment offers. All current vacancies can be found below, with the published contact details being the only authorised routes for recruitment communications, applications and verification of job offers.

Main area . Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Working across 7 days to include weekends on a rota basis) Job ref 374-LBCG6226

Site Eastbourne DGH Town Eastbourne Salary £25,272 per annum, pro rata Salary period Yearly Closing 08/10/2026 23:59

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.

The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

An opportunity has arisen for an administrator to join a developing service Virtual Ward, working closely with the Urgent Community Response service within the Community Health and Integrated Care Division at EDGH on a 7 day services, covering weekdays and weekends
The post holder will provide support across the Interface Services. The Interface Services include several teams comprising of Therapists, Nurses, Health Care Assistants and Integrated Support Workers. Together the Interface Services provide urgent and timely support to patients in their own homes in order to prevent unnecessary hospital admission, or alternatively provide additional assessment and support to facilitate a timely hospital discharge for patients in hospital.
To help support service cover from 8am to 10pm Monday to Sundays. hours to be agreed on succession of interview

Main duties of the job

The post holder will provide valuable administrative support to these teams, with responsibility for a range of tasks including; answering phones, managing the ordering of uniform, clinical stock, PPE and office supplies, managing staff personnel files, supporting with data extraction and contributing to daily reports, as well as providing ad hoc administrative support to staff as required. The post holder will work closely with administrative colleagues as well as Team Leads and Service Managers in order to contribute to efficient and effective processes across the services.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust,

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Qualifications

• Educated to GCSE level or equivalent including A*-C Maths and English
• Recognised IT and/ or typing qualification

Experience

• Previous administrative experience in a busy office environment.
• Record keeping and filing systems
• Experience extracting & manipulating data to produce reports
• Prioritisation of workloadExperience working in a multi disciplinary environment

Skills

• Knowledge of data protection and confidentiality
• Good organisational skills
• Familiarity with medical / technical / other relevant terminology

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications.