Switchboard Operator

ISS; Orpington; On-site; GBP 14,000 - 19,000; Full time

Job summary

ISS is seeking a full-time Switchboard Operator for Princess Royal University Hospital. You will connect callers quickly to the correct departments and services, handling a high volume of internal and external enquiries, including emergencies.

Join a busy switchboard environment and contribute to the smooth operation of critical communications across the hospital, supporting both internal teams and external callers with professional, courteous assistance.

Qualifications

• Handle high volume of calls efficiently and professionally.
• Provide courteous, clear information to callers.
• Maintain and update hospital contact information and departments.

Responsibilities

• Answer internal and external calls in line with KPI/SLA targets.
• Provide efficient, courteous, and professional support to all callers.
• Operate the hospital's internal bleep system.
• Maintain and update the database of hospital personnel, departments, and contact information.
• Carry out administrative and clerical duties to support department operations.

Job description

We are seeking a full-time Switchboard Operator to join our team at Princess Royal University Hospital.

As a key member of the team, you will play an important role in ensuring callers are connected quickly and efficiently to the appropriate departments and services.

Working in a busy switchboard environment, you will handle a high volume of calls and support both internal and external enquiries, including emergency calls. Your contribution will help ensure critical communication services continue to run smoothly and effectively across the hospital.

ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.

The Role

• Answer internal and external calls in line with agreed KPI and SLA targets
• Provide efficient, courteous, and professional support to all callers
• Operate the hospital's internal bleep system
• Maintain and update the database of hospital personnel, departments, and contact information
• Carry out administrative and clerical duties as required to support the efficient operation of the department