Switchboard Operator

Nottingham University Hospitals NHS Trust; Nottingham; On-site; GBP 21,000 - 23,000; Full time

Job summary

Nottingham University Hospitals NHS Trust is seeking a Switchboard Operator to join the Estates and Facilities team. The role involves frontline contact with the public and Trust staff, handling 2222 calls, emails, and on-call duties, with training provided.

You will work mainly from Queens Medical Centre with occasional shifts at City hospital, requiring flexibility and a calm, professional manner under pressure. IT proficiency and strong organisational skills are essential.

Qualifications

• Experience in switchboard or call centre is preferred.
• Proficient IT skills and ability to use hospital systems.
• Strong organisational skills and a calm, professional manner under pressure.

Responsibilities

• First point of contact for hospital enquiries from the public and staff.
• Be professional and sympathetic to callers in need of support.
• Place emergency crash calls to 2222 emergency teams via Blick bleep and Everbridge.
• Answer all department emails promptly.
• Answer all 2222 calls within a timely manner.
• Daily lift testing and weekly fire alarm testing calls.
• Blick bleep pager daily testing.

Skills

Switchboard experience

IT proficiency

Customer service

Tools

Blick bleep system

Everbridge messaging system

Job description

NB: Please be aware that the department is undergoing an Organizational Change process commencing in June 2026. Whilst this will not affect the number of positions or the role, it may impact working pattern and rota.

This is an exciting opportunity to join the Estates and Facilities team as a Switchboard Operator.

This will be mainly based at the Queens Medical Centre however you will be required to work from the City hospital from time to time.

We are looking for someone who has a flexible approach to work and is motivated to help the public and staff with their day to day enquiries, ideally you will have previous Switchboard/call centre experience however all training will be provided.

Post holder must have proficiency in IT skills.

On-call - Following a on call rota, be the on-call manager for Switchboard & Facilities Operations for sickness and system failures. To be the point of call out of hours Monday - Friday 4pm - 8am and all weekend and Bank Holiday.

On completion of training the candidate will be required to do on call duties.

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

Key Responsibilities

• To be responsible for being first point of contact for hospital enquires from the general public and Trust staff.
• To be professional and sympathetic to callers in need of support.
• To be responsible for putting out emergency crash calls to the 22 22 emergency teams within the Trust, via the Blick bleep system and the Everbridge messaging system., Engage with all callers to help resolve their query in one call if possible.
• Answer all email enquires in the department inbox.
• Answer ALL 2222 calls within a timely manner
• Daily lift testing
• Weekly fire alarm testing calls
• Blick bleep pager daily testing

You will need to be able to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and has an approachable manner.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Our organisation is driven by our strategic objectives and organisational values and behaviours - We Build Trust, We Empower, We are Ambitious, We are Mindful, We are Nurturing, We are United, We are Honest

Working in the NHS and at NUH is challenging yet rewarding. That is why we do all we can to support staff with rewards and benefits wherever we can.

To answer up to 85-100 calls per hour.