Switchboard Operator

NHS University Hospitals of Liverpool Group; Liverpool City Region; On-site; GBP 12,000 - 18,000; Part time

Job summary

The NHS University Hospitals of Liverpool Group is seeking an enthusiastic individual to work a 13.5 hour post within a fixed pattern, supporting a 24/7 service in a busy hospital environment.

You will handle calls, manage the hospital paging system, liaise with emergency teams and NWAS, monitor gas alarms, and report lift entrapments while contributing to a supportive team. NHS terminology knowledge and ability to work under pressure are preferred.

Qualifications

• Previous roles in a similar environment preferred.
• Understand NHS terminology and structure.
• Experience working under pressure.

Responsibilities

• Answering calls daily and handling queries quickly and efficiently using bespoke software packages.
• Manning hospital emergency call line and liaising with emergency teams.
• Upkeep and maintenance of hospital paging system.
• Monitor and report critical gas alarms for repair.
• Report lift entrapments and liaise with those entrapped.
• Liaise with NWAS Northwest Ambulance booking service.

Skills

Team player

Under pressure

NHS knowledge

Tools

Bespoke software

Job description

We are looking for an enthusiastic individual to join the team.

We are offering one 13.5 hour post with a set working pattern;

Week 1

• Friday 9am-5pm
• Saturday 11pm-7am
• Sunday 11pm-7am
• 23.5 hrs including enhanced rate of pay

Week 2

• Friday 9am-5pm

Week 3

• Friday 9am-5pm
• Saturday 11pm-7am

Week 4

• Friday 9am-5pm

you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team.

The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.

Answering calls daily handling queries quickly and efficiently using bespoke software packages to do so.

Manning hospital emergency call line and liaising with correct emergency teams.

Upkeep and maintenance of hospital paging system.

Monitor and report critical gas alarms for repair.

Report lift entrapments and liaise with those entrapped.

NWAS Northwest Ambulance booking service

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

For further details / informal visits contact: Name: Becky Moore Job title: Facilities Manager Email address: [e-mail] Telephone number: 01516001227