Switchboard Call Handler - Bank

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 19,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) is seeking a Band 2 Call Handler/Switchboard Operator to cover Nights and Days at Wrexham Maelor Hospital, providing a 24/7 switchboard service. The role requires fluency in Welsh and to work within a busy hospital environment.

You will be part of a patient-focused team delivering rapid call routing, emergency procedures support, and effective communications across hospital departments.

Job description

Job Overview

The ability to speak Welsh is essential for this post. The Digital, Data and Technology department has an opportunity for a Bank Staff Band 2 Call Handler/Switchboard Operators covering Nights and Days at Wrexham Maelor Hospital. To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.

Main duties of the job

Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action. Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures. Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Meets all essential criteria as per attached job description/person specification

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification

Skills

Experience

Essential Criteria

• Meets all essential criteria as per attached job description/person specification

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification