Health Care Support Assistant INTERNAL

Betsi Cadwaladr University Health Board; Abergele; On-site; GBP 21,000 - 27,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a Band 3 Health Care Support Worker for Kestrel Ward at the North Wales Adolescent Service in Abergele. You will work in an inpatient CAMHS setting with young people aged 11-17, providing care and support under the supervision of a registered nurse.

You will be expected to be flexible, communicate effectively, and be able to work without direct supervision at times within a structured framework.

Qualifications

• Good communication skills with patients and colleagues.
• Ability to work with minimal supervision in a ward setting.
• Remain calm and professional in stressful situations.
• Demonstrate a caring and compassionate approach to young people.
• Plan and prioritise workload efficiently.
• Proficient use of Microsoft Office and virtual platforms.
• Physically able to perform duties including lifting and assistive tasks.

Responsibilities

• Provide day-to-day care for CAMHS inpatients under nursing supervision.
• Escort patients on trips, appointments, or home leave as required.
• Support re‑integration of young people into the community.
• Work within a framework agreed by Ward/Service Manager and Nursing team.

Skills

Communication

Independence

Calm under pressure

Compassionate care

Organisational skills

Tech aptitude

Physical fitness

Education

Level 3 Health Care qualification

Tools

Microsoft Office

Teams

Job description

Band 3 - Health Care Support Worker

We are pleased to be able to offer the opportunity for an experienced and motivated individual with excellent communication skills to apply for the role of Band 3 Health care support worker on Kestrel Ward at the North Wales Adolescent Service in Abergele.

Working in an inpatient CAMHS setting with young people between the age of 11-17 years old, you will need to have a flexible approach and be able to adapt your skills and abilities to suit a range of needs and presentations.

Applicants must have demonstrable experience of working within a health or social care environment relevant to Tier 4 inpatient CAMHS, where they have provided direct care and support to adolescents with complex mental health needs. This experience is essential to enable the delivery of safe, effective, and compassionate care within this specialist setting.

To provide day to day care for patients under the supervision of a registered nurse which meets the requirements of ‘best practice’, following existing guidelines, achieving the prescribed standards and contributing towards client comfort and overall wellbeing. Working collaboratively and co-operatively with others to meet the needs of patients and their families.

As well as contributing to the day to day routine and support for young people on the ward you will have the opportunity to work with young people outside of the unit, supporting their re‑integration into the community.

Although you will act at all times as directed by the nurse in charge, you will be competent to work without direct supervision, sometimes in isolation, within a framework that has been agreed by the Service Manager/Ward Manager.

Kestrel ward provides a 24/7 service and you will need to be flexible to meet the range of shift patterns required, including night shifts.

You will require the ability to work autonomously, under the direction of the nursing team. Duties will include escorting patients on trips out/appointments/home leave etc.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

This Advert will be closed when enough applications are received.

Detailed Job Description And Main Responsibilities

Person specification

Qualifications And Knowledge

Essential criteria

• Level 3 qualification in a Health Care related subject OR Equivalent experience and evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and work based training/short courses.
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
• Knowledge of relevant Policies and Procedures within a Healthcare setting, for example the Principals of Safeguarding adults/children to keep patients within their care safe, and confidentiality, for example General Data Protection Regulations (GDPR)
• Ability to be able to complete certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)

Desirable criteria

• Certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)

Experience

Essential criteria

• Experience of working within a relevant health or social care environment, providing direct patient care.

Desirable criteria

• Experience of working with patient groups relevant to area of practice.
• Experience of working within the NHS.

Skills And Attributes

Essential criteria

• Good communication skills - Verbal, non-verbal and written, with the ability to convey information clearly and sensitively.
• Ability to work with minimum supervision to a high standard.
• Ability to keep calm in stressful situations.
• Ability to demonstrate a caring and compassionate approach.
• Organisational skills, with the ability to plan and prioritise own and others workload efficiently
• Ability to use technology to undertake the role, for example Microsoft Office, virtual platforms such as Teams.
• Physically able to carry out the duties of the role, including lifting, assisting with mobility, implementing restraint (if required), and performing other manual tasks.

Desirable criteria

• Welsh language skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Other

Essential criteria

• Ability to work a range of shift patterns.