Bank Health Care Support Worker - West

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 26,000 - 29,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a Health Care Support Worker to work within a multidisciplinary team at Ysbyty Gwynedd, Bangor. You will provide direct personal care under supervision, support basic hygiene, mobility, nutrition and comfort, while upholding dignity and safety.

Role requires adherence to local guidelines and codes of conduct for health care support workers in Wales, with a commitment to compassionate, person-centred care within a flexible bank

Qualifications

• Level 2 in care or ability to undertake induction and on-the-job training including theory of care.
• Ability to understand and comply with mandatory induction standards and the Code of Conduct for Health Care Support Workers in Wales.

Responsibilities

• Undertake care as directed by the registered healthcare professional, following care plans and informing the professional to adjust plans.
• Obtain informed consent prior to providing care and respond to scenarios if consent is declined.
• Provide compassionate, person-centred care to patients, carers and relatives with dignity and respect.
• Deliver personal care including bathing, hygiene, mobility assistance, privacy and safety with appropriate equipment.
• Assist with eating and drinking and support patients to meet nutrition needs.
• Maintain comfort, dignity and safety, showing kindness and empathy at all times.

Skills

Good communication skills

Welsh language skills

Education

Level 2 in care

Level 2 vocational qualification (Desirable)

Job description

Job summary

Work as part of the multidisciplinary team delivering care to patients with support and supervision provided by a registered health care professional.

Undertake personal care activities and tasks as delegated by a registered healthcare professional, in accordance with the HEIW All Wales Guidelines for Delegation.

Ensure the registered healthcare professional is regularly updated on the patient's/client's condition and improvement/deterioration.

Maintain high standards of cleanliness in the healthcare setting and appropriate storage of stock items.

Deliver role in accordance with Health Board/Trust Values and the Code of Conduct for HCSW's in Wales.

Main duties of the job

Undertake care as directed by the registered healthcare professional, following agreed care plans, providing information to the registered healthcare professional that will enable the monitoring and amendment of care plans.

Obtain informed consent prior to providing care, understanding the actions required if care is declined.

Demonstrate care and compassion to patients, carers and relatives to help ensure high-quality person-centered patient care is delivered at all times.

Provide personal care to patients/clients, including using the shower or bath, washing facilities, dressing, supporting oral hygiene needs, enabling patients to meet their hygiene needs, accessing, and using toilets, collecting, and disposing of bodily waste, ensuring that privacy, dignity, and security is maintained. This may involve using hoists, wheelchairs or other mobility aids.

Support people to eat and drink through choosing appropriate food and drinks and enabling them to prepare for eating and drinking, assisting them where appropriate.

Do everything possible to ensure comfort, dignity and safety of patients, clients, family and friends, and to relate with kindness and empathy to all concerned.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. We are the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Details

• Date posted: 29 September 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £26,300 a year per annum pro rata
• Contract: Bank
• Working pattern: Flexible working
• Reference number: 050-ACSBANKB2-RW-W-0926
• Job locations: Ysbyty Gwynedd, Bangor, LL57 2PW, United Kingdom

Person Specification

Qualifications and Knowledge

Essential

• Level 2 in care OR the ability to undertake a period of Induction and on the job training to include theoretical knowledge of care and a range of work-related procedures, for example completion of a competency-based workbook equivalent to Level 2 vocational qualification;
• The ability to understand and comply with mandatory induction standards and Code of Conduct for Health Care Support Workers in Wales

Desirable

• Level 2 vocational qualification in a relevant health care related subject

Experience

Essential

• Experience of working as part of a team

Desirable

• Previous experience working with people in a caring capacity

Skills and Attributes

Essential

• Good communication skills - verbal and written, with the ability to convey information clearly and sensitively.

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

Employer details

Employer name: Betsi Cadwaladr University Health Board

Address: Ysbyty Gwynedd, Bangor, LL57 2PW, United Kingdom

Employer's website: https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact: Senior Temporary Staffing Officer, Katharine Groves, [e-mail], 03000851244