Team Leader (Part-time) - swim@

Swim Sports Company Ltd; City of Edinburgh; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Competitive salary

Birthday off

Earned wage access

Fully funded training

Discounts on lessons

Career progression opportunities

Job summary

Swim Sports Company Ltd. is looking for a Team Leader in Edinburgh to oversee daily operations, ensuring safety and a premium experience for customers. The ideal candidate will support the team, engage with the community, and maintain high operational standards.

This part-time role offers up to 20 hours per week with opportunities for professional development. Candidates should have supervisory experience, strong communication skills, and a passion for providing excellent customer service.

Qualifications

• Experience supervising a team in a leisure or customer-facing environment.
• Confidence in communicating with customers and team members.
• Willingness to work on a 3-week rotating schedule including evenings/weekends.

Responsibilities

• Supervise daily operations ensuring safety and cleanliness.
• Motivate and support team members to deliver a premium experience.
• Build relationships with local organizations to drive sign-ups.
• Respond to customer feedback to improve service quality.

Skills

Supervisory experience

Customer service skills

Communication skills

Sales experience

Community engagement

Education

Scottish SQA Level 2 / Swim England or STA Level 2 Swimming Teacher Qualification

Job description

About swim@

Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand.

Every child deserves the chance to learn to swim and love it. Operating in school and university pools nationwide, we deliver best-in-class lessons for children aged 3–11, helping to keep community pools open and thriving.

We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.

The Role

As Team Leader at swim@, you’ll be support to the Business Manager of your venue to deliver an exceptional customer experience every day. You’ll support the operations and safety of all lesson delivery, ensuring everything runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service.

You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. Mentored and supported by your Business Manager, this entry into management role can kickstart your leisure career, you’ll create a welcoming, efficient, and energetic environment that families love returning to.

This is a part-time role, fixed term 6 month contract and up to 20 hours per week.

What You’ll Do

• When on shift, supervise the daily operations of your swim@ venue, ensuring a safe, clean, and enjoyable environment for all customers.
• Motivate and support the team including Teachers and Operations Assistants, to deliver a premium experience every day.
• Maintain the highest operational and safety standards
• Take some accountabilities related to safety, cleanliness and customer service.
• Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
• Retaining exist customers through high standards, quality lessons and customer service.
• Respond to customer feedback to continuously improve service quality.
• Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.

About You

You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are supervising a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.

Essential

• Experience supervising a team, ideally in a leisure, hospitality, or customer-facing environment.
• Experience working in facilities, ideally leisure or pool operations.
• Confident communicator, both in-person and over the phone, with strong customer service skills.
• Passion for delivering premium experiences and building community connections.
• Capacity to work a 3-week rota (including some evenings/weekends).
• Sales experience, ideally in a customer-service environment.

Desirable

• Good supervisory skills, able to communicate to, motivate, and inspire others.
• Knowledge of health & safety and safeguarding principles and policies.
• Pool Plant Operator qualification desirable (training provided if not yet held).
• Scottish SQA Level 2 / Swim England or STA Level 2 Swimming Teacher Qualification

Why Join swim@

• Competitive salary
• Your birthday off, on us
• Instant earned wage access, save as you earn and discount vouchers
• Fully funded training and ongoing professional development
• Bright, positive working environmentating.
• Discounts on lessons for family and friends
• Recognition, rewards, and regular team events
• Career progression opportunities from venue management to leadership, regional and central opportunities.