Swimming Pool Operations Lead – Guest Experience & Audits

Butlin's; Lincoln; On-site; GBP 24,000 - 30,000; Full time

Job summary

Butlin's is seeking a proactive Supervisor Plus to lead the Splash and Accommodation teams, turning audits and observations into action while delivering an outstanding guest experience across the resort.

You'll cover accommodation on Mondays and Fridays and support lifeguards, Health & Safety, training, stock, upselling, and promotions, building strong internal relationships and modelling Butlin's values.

Qualifications

• Proven leadership experience in a guest-facing environment.
• Ability to coach and develop a multi-skilled team.
• Strong organisational and communication skills.

Responsibilities

• Audits completed in accommodation & other departments.
• Team training compliance across departments.
• Health, Safety & Compliance Audits.
• Guest NPS & Feedback.
• Improved ENPS.
• Retail Spend – upselling and stock processes.

Skills

Leadership

Customer facing

Attention to detail

Communication

Coaching

Education

NPQL or Equivalent Qualification

Job description

Butlin's is seeking a proactive Supervisor Plus to lead the Splash and Accommodation teams, turning audits and observations into action while delivering an outstanding guest experience across the resort.

You'll cover accommodation on Mondays and Fridays and support lifeguards, Health & Safety, training, stock, upselling, and promotions, building strong internal relationships and modelling Butlin's values.