Sustainability Solutions Client Success Partner

Client Success Specialist - Sustainability Solutions

Greater London

On-site

GBP 50,000 - 75,000

Full time

14 days+

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Job summary

ISS STOXX Sustainability is seeking a Client Success Specialist to join our London team, driving value from our sustainability solutions for clients.

You will be the first point of contact for the breadth of ISS STOXX Sustainability solutions, assisting with queries, training, and technical support on DataDesk and related data delivery platforms. A strong background in financial services or ESG software and excellent English is essential.

Qualifications

4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
Strong project & time management skills
Curiosity and an analytical mindset with solid Excel skills
Working knowledge of responsible investment and sustainability landscape

Responsibilities

Proactively monitor and ensure client satisfaction
Regularly meet with clients in person or virtually to provide training and build relationships
Provide subject matter expertise for the full ISS STOXX Sustainability product suite with technical collaboration
Help clients use DataDesk, our Sustainability platform, for research, screening and report generation
Address risks and opportunities across accounts to ensure client retention and growth
Own and manage client queries using Salesforce.com and other internal tools
Communicate market requirements to ISS business leaders.