Surveyor And Service Engineer

Four Points Consulting; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in business consulting is seeking an entry-level professional to provide exceptional customer service and aftercare in surveying and installation. The role involves maintaining high standards of quality while ensuring customer satisfaction. Ideal candidates will possess strong communication skills, attention to detail, and a professional demeanor. Flexibility and a full European driving license are required.

Qualifications

• At least one year of surveying experience.
• Two years of experience in windows and doors installation.

Responsibilities

• Carry out accurate client/customer job site surveys.
• Exceed customer expectations by providing exceptional service.
• Quickly troubleshoot and resolve service or warranty issues.

Skills

Surveying

Communication

Problem Solving

Teamwork

Tools

Hand-powered tools

Job description

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The role involves providing job surveys, product servicing, and aftercare services to our nationwide customer base, maintaining the highest levels of customer service to enable effective, efficient, and cost-effective delivery of quality products and services. The role requires working in accordance with company process standards and operating procedures.

Key Responsibilities

1. Carry out accurate client/customer job site surveys.
2. Exceed customer expectations by providing exceptional and personalized service, ensuring high customer satisfaction.
3. Liaise and collaborate with the Customer Service Installations Coordinator on job allocation.
4. Ensure customer servicing and aftercare are performed efficiently, accurately, and promptly.
5. Maintain accurate service and aftercare records and related paperwork.
6. Quickly troubleshoot and resolve service or warranty issues.
7. Coordinate with the Customer Service Installations Coordinator on service or warranty matters.
8. Work with Production and Product Development to resolve technical issues and suggest modifications or improvements.
9. Check the quality and quantities of outgoing and incoming components, and liaise with Despatch & Goods In Senior Operative regarding replacements for missing, incorrect, or damaged items.
10. Use pneumatic and electric hand tools safely.
11. Drive safely and courteously at all times, over variable distances.
12. Maintain a clean, tidy, and professional appearance, wearing an acceptable uniform.
13. Keep your vehicle clean and well-maintained, perform regular safety checks, and report any issues.
14. Meet daily and weekly targets, reporting progress to your line manager.
15. Focus on high-quality output in all work.

Skills, Experience & Personal Attributes

• At least one year of surveying experience.
• Two years of experience in windows and doors installation.
• A background in UPVC/window manufacturing is advantageous.
• Experience with hand-powered tools is desirable.
• Flexibility with start and finish times to meet customer needs.
• Full European Category B driving license.
• Professional driving skills and mature attitude.
• Self-motivated, focused, with a flexible approach.
• Attention to detail, accuracy, and commitment to quality.
• Ability to work independently and solve problems.
• Strong communication, teamwork, and interpersonal skills.
• Professional and courteous demeanor.
• Integrity and honesty.
• Positive attitude towards innovation and change.
• Desire to build a career within a fast-growing company.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management

Industries

• Business Consulting and Services