Supporter Stewardship Officer

Walk Wheel Cycle Trust; West of England; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Job summary

Walk Wheel Cycle Trust is looking for a Supporter Stewardship Officer to develop and deliver engaging journeys for donors and supporters. You will work with colleagues in the Fundraising and Supporter Engagement team to monitor and optimise engagement content.

The role is hybrid, full-time 35 hours per week, £29,835 per annum (pro rata for part time). Closing date 27 September 2026. Interviews will be held at the Bristol hub.

Qualifications

• Creating engaging digital experiences and continuously improving them through testing, feedback and audience insights.
• Experience managing and analysing large volumes of data while ensuring compliance with data protection.
• Experience writing effective, audience-focused copy and content, with strong editing and proofreading skills.
• Excellent organisation skills, with the ability to manage competing priorities and meet deadlines.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

Responsibilities

• Collaborate with colleagues to develop and deliver engaging journeys and touchpoints for donors and supporters.
• Monitor and test the effectiveness of supporter journeys in building lasting relationships and encouraging ongoing support.
• Assist in the creation of engaging content across digital and print platforms, ensuring supporters receive relevant and timely communications.

Skills

Digital content

Data analysis

Copywriting

Organisation

Safeguarding

Job description

Supporter Stewardship Officer

You will be collaborating with colleagues to develop and deliver engaging journeys and touchpoints for donors and supporters.

• Contract: Permanent
• Location: Hybrid working, averaging one day a week from Bristol Hub
• Full-time 35 hours per week – we are happy to discuss flexible working
• £29,835 per annum (pro rata for part time)

• Closing date: 23:59 on 27 September 2026

About the role

Team: Fundraising and Supporter Engagement

As the Supporter Stewardship Officer you will be responsible for developing, delivering, monitoring and optimising supporter content and engagement journeys that strengthen loyalty, deepen commitment and increase support.

What You’ll Be Doing

• Collaborate with colleagues to develop and deliver engaging journeys and touchpoints for donors and supporters.
• Monitor and test the effectiveness of supporter journeys in building lasting relationships and encouraging ongoing support.
• Assist in the creation of engaging content across digital and print platforms, ensuring supporters receive relevant and timely communications.

This role is ideal for someone who enjoys thinking about supporter needs and motivations, and meeting those by using their communication skills to develop outstanding supporter experiences and journeys.

About you

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Skilled in creating engaging digital experiences and continuously improving them through testing, feedback and audience insights.
• Experience managing and analysing large volumes of data while ensuring compliance with data protection.
• Experience writing effective, audience-focused copy and content, with strong editing and proofreading skills.
• Excellent organisation skills, with the ability to manage competing priorities and meet deadlines.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

Living our values

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:

Always Learning– curious, open‑minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership– proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

Additional information

• Application deadline: 23:59, 27 September 2026
• Interviews will be held at the Bristol hub on the 12th or 13th October 2026. If you are unable to attend in-person, please contact us for an alternative arrangement.
• We actively welcome applications from people of all backgrounds, particularly those underrepresented in our workforce, including people of colour and candidates with disabilities. Adjustments are available throughout the recruitment process.
• Adjustments are available throughout the application process.