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Walk Wheel Cycle Trust; West of England; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Leave entitlements

Cycle to work scheme

Pension

London Weighting

Flexible working

Volunteer days

Job summary

Walk Wheel Cycle Trust is seeking a Supporter Stewardship Officer to develop and optimise donor journeys, and create engaging content across digital and print channels. You will monitor effectiveness, test touchpoints, and collaborate to build lasting relationships that increase supporter loyalty in a hybrid Bristol-based role.

With a focus on data-driven improvements, you’ll write audience-focused copy, manage timelines, and ensure accessibility and inclusivity in communications, contributing

Qualifications

• Experience creating engaging digital experiences and continuously improving them through testing, feedback and audience insights.
• Experience managing and analysing large volumes of data while ensuring compliance with data protection.
• Experience writing effective, audience-focused copy and content, with strong editing and proofreading skills.
• Excellent organisation skills, with the ability to manage competing priorities and meet deadlines.
• Ability to promote safety and wellbeing of children, young people and adults at risk.

Responsibilities

• Collaborate with colleagues to develop and deliver engaging journeys and touchpoints for donors and supporters.
• Monitor and test the effectiveness of supporter journeys in building lasting relationships and encouraging ongoing support.
• Assist in the creation of engaging content across digital and print platforms, ensuring supporters receive relevant and timely communications.
• Develop supporter experiences and journeys using communication skills to meet supporter needs.

Skills

Engaging digital experiences

Data analysis

Copywriting

Editing & proofreading

Organisation & prioritisation

Job description

£29,835 per annum (pro rata for part time)

Ref: 225REC

Full-time 35 hours per week – we are happy to discuss flexible working

Base: Hybrid working, averaging one day a week from Bristol Hub

Contract: Permanent

Disclosure: DBS is not required for this position as the post holder will not be working with school and community groups in the region.

ABOUT THE ROLE

Team: Fundraising and Supporter Engagement

As the Supporter Stewardship Officer you will be responsible for developing, delivering, monitoring and optimising supporter content and engagement journeys that strengthen loyalty, deepen commitment and increase support.

What You’ll Be Doing

• Collaborate with colleagues to develop and deliver engaging journeys and touchpoints for donors and supporters.
• Monitor and test the effectiveness of supporter journeys in building lasting relationships and encouraging ongoing support.
• Assist in the creation of engaging content across digital and print platforms, ensuring supporters receive relevant and timely communications.
• This role is ideal for someone who enjoys thinking about supporter needs and motivations, and meeting those by using their communication skills to develop outstanding supporter experiences and journeys.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Skilled in creating engaging digital experiences and continuously improving them through testing, feedback and audience insights.
• Experience managing and analysing large volumes of data while ensuring compliance with data protection.
• Experience writing effective, audience-focused copy and content, with strong editing and proofreading skills.
• Excellent organisation skills, with the ability to manage competing priorities and meet deadlines.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:

• Always Learning – curious, open‑minded and committed to continuous improvement.
• Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.
• Taking Ownership – proactive, responsible and empowered to make things better.
• Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part‑time employees)
• Paid volunteer days to support causes you care about
• Access to cycle‑to‑work schemes through Green Commute Initiative and Cycle Scheme
• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• London Weighting Allowance of £4,530 per annum, pro rata for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary
• Family Friendly Policies
• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 35 per week, Monday - Friday)

ADDITIONAL INFORMATION

Interviews will be held at the Bristol hub on the 12th or 13th October 2026. If you are unable to attend in‑person, please contact us for an alternative arrangement.

We actively welcome applications from people of all backgrounds, particularly those underrepresented in our workforce, including people of colour and candidates with disabilities. Adjustments are available throughout the recruitment process.

Adjustments are available throughout the application process.

Want to explore more roles?

You can find full details about all our current job openings at:

http://www.walkwheelcycletrust.org.uk/about-us/vacancies.