Supporter Stewardship Officer

Motor Neurone Disease (MND) Association; Northampton; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days holiday + 5 years: 33 days

Hybrid working

UK Healthcare access

Life assurance and counselling

Cycle to Work scheme

Discounts via Benefit Hub

Enhanced pension

Training and personal development

Job summary

Motor Neurone Disease (MND) Association is seeking a Supporter Stewardship Officer to be the first point of contact for supporters, delivering exceptional service and detailed, accurate records. You will work with fundraising teams to maximise engagement and income, while ensuring compliance and a compassionate, responsive supporter journey.

The role offers hybrid working with Northampton office attendance and a focus on creating meaningful donor experiences that support care, research and

Qualifications

• Experience delivering excellent customer service or supporter care.
• Strong verbal and written communication skills.
• Good IT skills including Microsoft Office and database systems.

Responsibilities

• Deliver an excellent supporter experience across phone and email.
• Build and maintain positive relationships with new and existing supporters.
• Encourage repeat support by promoting fundraising activities and opportunities.
• Provide guidance and information to supporters, resolving enquiries effectively.
• Signpost supporters to relevant teams within the MND Association.
• Support stewardship journeys for supporters raising up to £500.
• Collaborate with colleagues to provide a joined-up supporter experience.
• Accurately record supporter information and interactions on the CRM database.
• Support income processing during busy periods, including major appeals.

Skills

Customer service

Verbal and written communication

CRM systems

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

As a Supporter Stewardship Officer, you'll be the first point of contact for supporters, helping them feel valued, informed and inspired throughout their fundraising journey. This is an exciting opportunity to use your customer service expertise, communication skills and attention to detail to create meaningful experiences that encourage long-term support.

As a Supporter Stewardship Officer, you'll work closely with supporters, colleagues and fundraising teams to maximise engagement, provide excellent service and help generate vital income which supports care services, research and campaigning for people living with and affected by Motor Neurone Disease (MN). If you're organised, people-focused and enjoy working in a collaborative environment, we'd love to hear from you.

Joining us as a Supporter Stewardship Officer means helping supporters make a real difference while ensuring every interaction reflects the care and commitment of the MND Association.

Main Responsibilities

• Deliver an excellent supporter experience across phone and email
• Build and maintain positive relationships with new and existing supporters
• Encourage repeat support by promoting appropriate fundraising activities and opportunities
• Provide guidance and information to supporters, ensuring enquiries are resolved effectively
• Signpost supporters to the most relevant teams within the MND Association
• Support stewardship journeys for supporters raising up to £500
• Work collaboratively with colleagues to provide a joined-up supporter experience
• Accurately record supporter information and interactions on the CRM database
• Support income processing activities during busy periods, including major appeals
• Ensure compliance with data protection, regulatory requirements and internal policies

About You

• Experience delivering excellent customer service or supporter care
• Strong verbal and written communication skills with a confident telephone manner
• Ability to manage sensitive or challenging conversations
• Good IT skills, including Microsoft Office and database systems
• Strong organisational skills with excellent attention to detail
• Ability to prioritise workload and manage multiple tasks effectively
• A collaborative approach and the ability to build positive working relationships

Hybrid working Expectations:

2 days per week Northampton office attendance. During initial 8 week training period, office attendance requirement is 3 days per week.

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.