Supporter Services & Standards Assistant

Sue Ryder; Greater London; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Company pension

27 days holiday

Enhanced maternity/paternity pay

Enhanced sick pay

EV Scheme

Healthcare plan

Death in Service

Staff discount

Induction programme

Job summary

Sue Ryder is seeking a Supporter Services & Standards Assistant in London. The role involves responding to supporter queries across channels, processing fundraising income, and helping with donor journeys while ensuring data quality. You will support compliance and maintain the Fundraising Database in a team-focused, hybrid role.

Ideal candidates will have strong communication skills, be well-organised, and comfortable with Excel and Word. Hybrid working with two London days is preferred.

Qualifications

• Experience in customer service and communicating clearly with supporters.
• Ability to work within a team and stay organised.
• Experience with a customer ticket system or group inbox and strong data integrity.
• Proficient in MS Word and Excel and comfortable with data entry.

Responsibilities

• Respond to supporter queries across multiple channels in a timely manner.
• Process and reconcile fundraising income for Sue Ryder.
• Thank supporters and support with donor journeys and communications.
• Assist with compliance and best practice across fundraising activities.
• Maintain day-to-day operation of the Fundraising Database.

Skills

Communication

Organisation

Ticket system

Data quality

Microsoft Word

Microsoft Excel

Data entry

Numeracy

Tools

Microsoft Word

Microsoft Excel

Job description

Supporter Services & Standards Assistant
£24800 - £26800 per annum
37.5 hours per week
Hybrid/London Office
London, NW1 1BU

Become a part of our story.

Our work matters because life matters, until the very end. For over 70 years, our specialist team has been working towards giving everyone the palliative and end-of-life care they deserve. And we're looking for Supporter Services & Standards Assistant to help us get there.

Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity

The Supporter Services & Standards Assistant will be a key team member of the Fundraising Support Team in London.

You will be responsible for:

• Responding to customer/supporter queries, questions, and complaints across multiple channels.
• Processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database

The ideal candidate would be…

• Have good communication skills both written and verbal.
• You will be organised with the ability to work within a team.
• Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail
• An understanding of the importance of data quality.

This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.

Essential criteria:

• Computer literate with experience using Microsoft programs such as Word and Excel
• Experience of data entry, and understanding of the importance of data quality
• Strong standard of numeracy, comfortable manipulating large and complex spreadsheets
• Available for hybrid working, 2 days in London minimum

Closing date: 12th November

Interviews: TBC

We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

What can we offer you?

The work we do matters, and so do the people who make it possible. Alongside the satisfaction of making a real difference to people facing death and grief, you'll benefit from a supportive culture, opportunities to develop, and a range of employee benefits that recognise the valuable contribution you make.

Benefits

• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website:

www.sueryder.org/jobs/why-work-for-sue-ryder/

Our commitment to equity, diversity and inclusion

At Sue Ryder, we believe a diverse workforce helps us provide the best care and support. We’re committed to equity, diversity and inclusion and to eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and people living with disabilities.

As a Disability Confident Committed employer, we support the ‘Offer an Interview’ scheme for disabled applicants who best meet the minimum essential criteria. We also use inclusive recruitment practices, including sharing interview themes or questions in advance, remote interviews and other accessibility support.

If you need support with your application or interview, please contact [e-mail].

Once in post, you’ll have access to staff and volunteer networks and an Inclusion Passport to record and carry workplace adjustments.

Join us in creating a culture where everyone feels respected, valued and able to thrive.