Supporter Services & Standards Assistant

Sue Ryder; Greater London; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Company pension scheme

27 days holiday

Enhanced maternity pay

Enhanced sick pay

Electric Vehicle Scheme

Healthcare cash plan

Death in Service

Staff discount 10%

Structured induction

Job summary

Sue Ryder is seeking a Supporter Services & Standards Assistant in London on a hybrid basis. You will handle supporter queries, process donations, and help deliver high-quality supporter experiences to raise funds for the charity.

The role requires strong communication, data entry skills, and a keen eye for data quality. Hybrid working with two days in London is supported.

Qualifications

• Experience in customer service essential.
• Strong data entry and data quality focus.
• Proficient with MS Word and Excel.

Responsibilities

• Respond to customer/supporter queries, questions and complaints across multiple channels.
• Process and reconcile fundraising income at Sue Ryder.
• Thank supporters for their donations and assist with supporter journeys.
• Assist with management of compliance and best practice at Sue Ryder.
• Maintain day-to-day fundraising database.

Skills

Customer service

Excellent communication

Data entry

Microsoft Word

Microsoft Excel

Numeracy

Tools

Ticket system

Group inbox

Fundraising database

Job description

# Supporter Services & Standards AssistantLocation:LondonJob Sector:FundraisingSalary:£24800 - £26800 per annumEmployment Type:PermanentHours of Work:37.5 hours per weekRef No:CB503992SSAClosing Date:12/11/2026**Supporter Services & Standards Assistant JD 2026 (1).docx**Supporter Services & Standards Assistant £24800 - £26800 per annum 37.5 hours per week Hybrid/London Office London, NW1 1BU Become a part of our story. Our work matters because life matters, until the very end. For over 70 years, our specialist team has been working towards giving everyone the palliative and end-of-life care they deserve. And we're looking for Supporter Services & Standards Assistant to help us get there. Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity The Supporter Services & Standards Assistant will be a key team member of the Fundraising Support Team in London. You will be responsible for: • Responding to customer/supporter queries, questions, and complaints across multiple channels. • Processing and reconciling fundraising income at Sue Ryder. • Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys. • Assisting with the management of compliance and best practice at Sue Ryder. • Responsible for the day-to-day maintenance of the Fundraising Database The ideal candidate would be... • Have good communication skills both written and verbal. • You will be organised with the ability to work within a team. • Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail • An understanding of the importance of data quality. This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care. Essential criteria: • Computer literate with experience using Microsoft programs such as Word and Excel • Experience of data entry, and understanding of the importance of data quality • Strong standard of numeracy, comfortable manipulating large and complex spreadsheets • Available for hybrid working, 2 days in London minimum Closing date: 12th November Interviews: TBC \\*\\*We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications. What can we offer you? The work we do matters, and so do the people who make it possible. Alongside the satisfaction of making a real difference to people facing death and grief, you'll benefit from a supportive culture, opportunities to develop, and a range of employee benefits that recognise the valuable contribution you make. Benefits • Company pension scheme • 27 days holiday – rising to 33 with length of service plus bank holidays • Enhanced maternity and paternity pay • Enhanced sick pay • Electric Vehicle Scheme • Healthcare Cash plan, to claim back costs of routine healthcare • Death in Service benefit • Staff discount of 10% on new goods online at shop.sueryder.org • Structured induction programme and learning and development opportunities. For more of our employee benefits please visit our website: www.sueryder.org/jobs/why-work-for-sue-ryder/ Our commitment to equity, diversity and inclusion At Sue Ryder, we believe a diverse workforce helps us provide the best care and support. We’re committed to equity, diversity and inclusion and to eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and people living with disabilities. As a Disability Confident Committed employer, we support the ‘Offer an Interview’ scheme for disabled applicants who best meet the minimum essential criteria. We also use inclusive recruitment practices, including sharing interview themes or questions in advance, remote interviews and other accessibility support. If you need support with your application or interview, please contact [e-mail]. Once in post, you’ll have access to staff and volunteer networks and an Inclusion Passport to record and carry workplace adjustments. Join us in creating a culture where everyone feels respected, valued and able to thrive.