Supporter Relations Officer

Dogs Trust Company Limited; Shoreham-by-Sea; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in dog welfare is seeking a passionate Supporter Relations Officer. This role is vital in promoting the mission of Dogs Trust to the community and engaging with supporters. You will be the face of the organization, providing exceptional customer care and organizing events that bring people together for a common cause. With opportunities to travel and connect with local businesses, this position is perfect for someone who thrives in a dynamic environment and is committed to making a difference in the lives of dogs and their supporters. Join a team that values diversity and inclusion while making a real impact!

Qualifications

• Experience in a public-facing role with strong communication skills.
• Ability to work well under pressure and prioritize workload.

Responsibilities

• Promote Dogs Trust to key audience groups and provide customer care.
• Organize community events and supporter tours at rehoming centres.

Skills

Customer Care

Communication Skills

Organizational Skills

Interpersonal Skills

Public Speaking

Job description

We love Dogs, do you? Would you like to work for Dogs Trust, the UK’s largest dog welfare charity?

We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 23 rehoming centres. The Role of the Supporter Relations Officer is primarily to promote the work of Dogs Trust to key audience groups. They provide first-class customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.

About this job:

As Supporter Relations Officer, you’ll:

1. Promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly.
2. Provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.
3. Spend time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups.
4. Organise supporter events and tours at the rehoming centres throughout the year.
5. Organise and attend events with the Dogs Trust Village.

About you:

The successful candidate will have experience in a public-facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.

What you need to know:

As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note, on rare occasions, we may close vacancies early if we receive an overwhelming response, so to avoid potential disappointment, please apply at your earliest convenience.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email at [e-mail]. We're here to support you every step of the way.