Supporter Relations Engagement Officer

Muslim Aid; London; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

Join Muslim Aid as a key member in the Supporter Relations Engagement Team, focusing on developing effective supporter journeys. This full-time role offers a salary between £31,008 to £33,008, aiming to enhance supporter loyalty and engagement through data-driven insights and innovative strategies. The position includes flexible hybrid working conditions and various benefits to support well-being.

Benefits

25 days annual leave plus 4 Privilege days

Paid time off for medical appointments

Pension Scheme

2 hours lunch break on Fridays

Time off in Lieu (TOIL)

Qualifications

• Experience in supporter/customer care from commercial or charity sectors.
• Proven experience in developing internal relationships.
• Experience in creating innovative supporter engagement programs.

Responsibilities

• Create innovative supporter journeys to increase engagement and loyalty.
• Deliver improved supporter journeys using insights and feedback.
• Provide high-quality, personalized supporter care.

Skills

Supporter engagement

Data insight

Interpersonal skills

Project management

Communication

Tools

CRM software

Job description

The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that put supporter engagement at the heart of everything we do. They play a pivotal role in making Muslim Aid more data- and insight-driven in the way we fundraise and communicate with supporters. The team’s aim is to increase the depth and value of supporter relationships, encourage repeat giving, and improve supporter retention through targeted engagement strategies.

Working within the Supporter Relations Engagement Team, you will develop a supporter-centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income. We are looking for someone with an audience and data insight-driven approach to identify moments that matter and key touchpoints to improve the supporter experience. This will ensure that each touchpoint across the supporter journey is engaging, effective, and reflects Muslim Aid's brand and values.

As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviors and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns, and the fundraising portfolio to maximize a supporter’s lifetime value.

About the Role

• Create innovative supporter journeys to increase engagement, loyalty, and income.
• Deliver improved supporter journeys and care strategies using insights, evidence, and feedback.
• Provide exemplary supporter care and stewardship to build loyal and committed supporters through high-quality, personalized engagement.
• Collaborate with the Data Analysis team to manage supporter preferences, ensuring best practices regarding data protection, data collection, and cross-sell opportunities.
• Incorporate supporter care best practices and emerging approaches to keep the organization positioned to effectively engage and manage donors.
• Provide general administrative support to ensure the smooth running of the Supporter Relations Department.

About You

• Significant supporter/customer care skills from the commercial or charity sectors.
• Proven experience in developing internal relationships across complex organizations to improve supporter engagement.
• Experience working with Customer Relationship Management (CRM) software.
• Experience developing innovative and creative supporter/donor engagement programs.
• Good interpersonal and communication skills to liaise effectively at various levels.
• Strong organization, coordination, and project management skills.

Why You Should Apply

Join Muslim Aid to strengthen supporter relationships and drive engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If you are a strategic thinker passionate about engagement and communications, apply now to make a lasting impact!

Benefits

• 25 days annual leave plus 4 Privilege days
• Hybrid working
• Paid time off for medical appointments
• 2 hours lunch break on Fridays
• Time off in Lieu (TOIL)
• Pension Scheme

Experience: Not required

Employment: Full-time

Salary: £31,008 – £33,008 yearly

About Muslim Aid

Muslim Aid is an international not-for-profit providing support to communities worldwide affected by disasters, conflict, or endemic poverty, regardless of social, religious, or ethnic background. We emphasize...