Supporter Relations Assistant (Fulfilment) – Friends of the Earth

HipHopTune Media; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Friends of the Earth is seeking a Supporter Relations Assistant to enhance the supporter experience through effective engagement. The role includes handling customer queries, managing administrative tasks, and promoting environmental initiatives. Ideal for candidates looking for a fulfilling entry-level position in an impactful organization.

Benefits

4-day work week with no loss of pay

Learning and development opportunities

Vibrant organisational culture

Qualifications

• Strong admin skills with attention to detail.
• Enthusiastic and committed to customer experience.
• Ability to manage deadlines and fulfill resource orders efficiently.

Responsibilities

• Provide excellent customer support through various channels.
• Assist in implementing fulfilment initiatives.
• Maintain supporter data and process donations.

Skills

Customer Service

Administrative Skills

Problem Solving

Organization

Communication

Job description

Supporter Relations Assistant (Fulfilment) – Friends of the Earth

We are looking for a fulfilment focused Supporter Relations Assistant to join our Supporter Relations Team and provide a great customer experience for all our supporters!

This role supports the Fulfilment Coordinator in embedding and implementing fulfilment initiatives and activities within Friends of the Earth and plays a frontline role in strengthening our supporters experience and promoting our vision to a wide range of people through our channels – email, post, phone and social media.

Position: Supporter Relations Assistant

Job Type: Full-time

Contract Type: Permanent

Hours: Full time (30 hours over 4 days)

Location: London

Employer: Friends of the Earth

Key Skills and Attributes:

We are looking for an enthusiastic and committed customer service whizz who can juggle managing deadlines, ensuring supporters are thanked and resource orders are fulfilled accurately and efficiently, speaking to our brilliant supporters on the phone, moderating our social media pages, updating and maintaining supporter data in Dynamics and processing donations. You will be proactive and organised andhave strong admin skills with an eye for detail and a problem-solving attitude.

No previous experience is needed as you’ll be trained in using the Dynamics CRM and AgoraPulse platform, understanding Gift Aid, GDPR, compliant donation taking and more, and be a proactive self-starter who can hit the ground running, answering queries about climate change, the environment and protecting the natural world.

This is the perfect role for someone looking to change their career at Friends of the Earth. Due to the varied nature of the role, no two days will be the same!

The team:

Our friendly and passionate Supporter Relations Team is at the frontline of our commitment to create and develop positive relationships with our grassroots network and supporters of Friends of the Earth.

For more information please read the attached job description.

Location and working pattern:

Friends of the Earth operate a 4-day-week across 30 hours. Your working pattern will be Tuesday-Friday or Monday-Thursday.

We ask that our Supporter Relations Assistants work 4 days in our office in Stockwell with the day starting by 10am with a flexible working pattern to suit your individual needs. Our core hours are 10am to 4pm.

Closing date: Wednesday 18th June (23:59)

Please note we only accept applications via the Friends of the Earth Application System.

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture.

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth’s party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.

Application Process

Apply for this post by CLICKING HERE to visit Employer official website.