Supporter Relations Engagement Officer

Muslim Aid; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Muslim Aid seeks a Supporter Relations Engagement Officer to enhance supporter engagement through innovative journeys and data-driven strategies. You will play a vital role in developing multi-channel campaigns and improving donor relationships, ensuring their experiences align with our mission and values. If you have a passion for engagement and strong communication skills, this is your chance to make a significant impact!

Benefits

25 days annual leave + 4 Privilege days

Paid time off for medical appointments

2 hours lunch break on Fridays

Time off in Lieu (TOIL)

Pension Scheme

Qualifications

• Significant experience in supporter/customer care from commercial or charity sectors.
• Proven ability to develop internal relationships and improve engagement.
• Experience creating innovative engagement programs.

Responsibilities

• Create innovative supporter journeys to boost engagement and loyalty.
• Deliver improved supporter care strategies using insights.
• Collaborate with the Data Analysis team for best practice in data management.

Skills

Supporter/customer care skills

Interpersonal skills

Project management skills

Tools

Customer Relationship Management (CRM) software

Job description

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The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that puts supporter engagement at the heart of everything do we do. They play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team’s aim is to increase the depth and value of supporter relationships whilst also encouraging repeat giving and overall supporter retention through targeted engagement strategies.

Working within the Supporter Relations Engagement Team, you will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income. We are looking for someone with an audience and data insight driven approach to identify moments that matter and key touch points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Muslim Aids brand and values.

As a confident communicator you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

About the Role

• Create new innovative supporter journeys to increase engagement, loyalty and improve income generation.
• Deliver improved supporter journeys and care strategies using insights, evidence and feedback.
• Deliver exemplary Supporter care and stewardship that builds loyal and committed supporters through high quality personalised engagement.
• Collaborate with the Data Analysis team to manage supporter preferences ensuring best practice regarding data protection, data collection and to maximise cross sell opportunity.
• Incorporate supporter care best practice and emerging approaches into activities so that the organisation remains positioned to effectively engage/manage donors.
• Provide general administrative assistance in support of the smooth running of the Supporter Relations Department.

About You

To be successful in this role, you will need:

• Significant supporter/customer care skills obtained from the commercial or charity sectors.
• Proven engagement developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter engagement.
• Experience of working with Customer Relationship Management (CRM) software.
• Experience of developing innovative and creative engagement programs for supporters/donors.
• Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
• Good organisation, coordination and project management skills.

Why you should Apply

Join Muslim Aid and play a key role in strengthening supporter relationships and driving engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If you’re a strategic thinker with a passion for engagement and communications, apply now to make a lasting impact!

Benefits you will enjoy working for us:

• 25 days annual leave + 4 Privilege days
• Paid time off for medical appointments
• 2 hours lunch break on Fridays
• Time off in Lieu (TOIL)
• Pension Scheme

How to apply:

For application, please click on the link below:

OR

To apply please submit your cover letter (no more than 1 page) and CV to [e-mail] with the subject title ( Supporter Relations Engagement Officer).