Supporter Relations Engagement Officer

Qpqpq; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join a leading charity as a Supporter Relations Engagement Officer to enhance supporter engagement and loyalty. This role involves creative planning of multi-channel supporter journeys and requires significant customer care skills and experience with CRM systems, allowing you to make a humanitarian impact while developing professionally. You'll have the opportunity to implement data-driven strategies in a supportive environment committed to long-term development and relationship building.

Benefits

25 days annual leave + 4 Privilegedays

Hybrid working

Paid time off for medical appointments

2 hours lunch break on Fridays

Time off in Lieu (TOIL)

Pension Scheme

Qualifications

• Significant supporter/customer care skills from commercial or charity sectors.
• Experience with CRM software.
• Experience developing engagement programs.

Responsibilities

• Create innovative supporter journeys to enhance engagement.
• Deliver improved supporter care strategies.
• Collaborate with the Data Analysis team to manage supporter preferences.

Skills

Customer care

Data insight

Communication

Project management

Tools

CRM software

Job description

Subalt Little London, England, United Kingdom

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Subalt Little London, England, United Kingdom

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Who We Are

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.

Who We Are

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary Of The Role

The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that puts supporter engagement at the heart of everything do we do. They play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The teams aim is to increase the depth and value of supporter relationships whilst also encouraging repeat giving and overall supporter retention through targeted engagement strategies.

Working within the Supporter Relations Engagement Team, you will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income. We are looking for someone with an audience and data insight driven approach to identify moments that matter and key touch points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Muslim Aids brand and values.

As a confident communicator you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns and the fundraising portfolio to maximise a supporters lifetime value.

About The Role

• Create new innovative supporter journeys to increase engagement, loyalty and improve income generation.
• Deliver improved supporter journeys and care strategies using insights, evidence and feedback.
• Deliver exemplary Supporter care and stewardship that builds loyal and committed supporters through high quality personalised engagement.
• Collaborate with the Data Analysis team to manage supporter preferences ensuring best practice regarding data protection, data collection and to maximise cross sell opportunity.
• Incorporate supporter care best practice and emerging approaches into activities so that the organisation remains positioned to effectively engage/manage donors.
• Provide general administrative assistance in support of the smooth running of the Supporter Relations Department.
  
  

About You

To be successful in this role, you will need:

• Significant supporter/customer care skills obtained from the commercial or charity sectors.
• Proven engagement developing internal relationships across a complex organisation working with internal clients to develop and adapt briefs to improve supporter engagement.
• Experience of working with Customer Relationship Management (CRM) software.
• Experience of developing innovative and creative engagement programs for supporters/donors.
• Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
• Good organisation, coordination and project management skills.
  
  

Why You Should Apply

Join Muslim Aid and play a key role in strengthening supporter relationships and driving engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If youre a strategic thinker with a passion for engagement and communications, apply now to make a lasting impact!

Benefits You Will Enjoy Working For Us

• 25 days annual leave + 4 Privilegedays
• Hybrid working
• Paid time off for medical appointments
• 2 hours lunch break on Fridays
• Time off in Lieu (TOIL)
• Pension Scheme
  
  

How To Apply

To apply please submit your cover letter (no more than 1 page) and CV.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Operations Consulting

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